Error Critico

Hi @juanvtec ,

I understand you’re encountering an error that states, ‘Maximum execution time of 30 seconds exceeded.. This usually means that a PHP script on your site is taking longer than the server’s limit to execute. Based on the error traces, it looks like the issue might be related to the Ultimate Addons for Gutenberg plugin.

To resolve it, you can increase the PHP Maximum Execution Time by adding this line to your wp-config.php file:

set_time_limit(300);

If you’re not comfortable editing files or need a hand, your hosting provider can also adjust this setting for you.

Additionally, please check for Plugin Updates. Sometimes, updating the plugin to the latest version can resolve issues like this, as updates often include bug fixes and performance improvements.

Please give these steps a try, and let me know how it goes.

• This reply was modified 3 months, 1 week ago by Jonayed (woo-hc).

@jonayedhosen Lo raro es que yo no tengo ese plugin. Hace a?os ya, que no lo tengo.

También debo comentarte que estoy teniendo problemas con la base de datos de woo desde hace un tiempo. Todo anda muy bien, pero pareciera que cada acción en Woo desestabiliza la base de datos. Te doy un ejemplo: He intentado modificar la descripción de un producto desde la app y funciona bien, pero cuando intento hacerlo en dos o tres productos de manera simultanea, deja de funcionar y no me deja actualizarlo. Desde WHM veo los procesos activos y el index de php utiliza mucho cpu al momento de hacer esto. Todo indica que algo está pasando y no se qué es.

Esto empezó desde la nueva actualización de Woo.

Hello Juan Cruz,

Thank you for your reply.

The strange thing is that I don’t have this plugin. I haven’t had it for years.
I should also tell you that I am having problems with the woo database for some time now. Everything works fine, but it seems that every action in Woo destabilizes the database. I’ll give you an example: I tried to modify the description of a product from the app and it works fine, but when I try to do it in two or three products simultaneously, it stops working and does not let me update it. From WHM I see the active processes and the php index uses a lot of cpu when doing this. Everything indicates that something is happening and I don’t know what it is.
This started since the new Woo update.

To confirm, are you modifying products via WooCommerce App on your phone?

Could you please send me a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

This report will help understand your server environment in a better way.

Looking forward to your response. ??

@doublezed2

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Next scheduled: 2024-12-24 11:27:55 -03:00<br>Options: ?<br>Notes: 61<br>Onboarding: completed Action Scheduler<br><br>Completo: 22.195<br>Oldest: 2024-11-22 16:15:07 -0300<br>Newest: 2024-12-23 11:08:38 -0300<br><br>Fallida: 10.069<br>Oldest: 2023-02-14 22:58:30 -0300<br>Newest: 2024-12-20 11:39:31 -0300<br><br>Pendiente: 68<br>Oldest: 2024-12-23 11:09:23 -0300<br>Newest: 2024-12-25 01:43:27 -0300 Status report information<br><br>Generated at: 2024-12-23 11:09:40 -03:00<br>

• This reply was modified 3 months, 1 week ago by Juan Cruz.

Hi @juanvtec

Thanks for sending over the System Status Report. After reviewing it, I see that you are using PHP 8.1.31 and WordPress 6.7.1, which are well-matched with your WooCommerce version 9.5.1. However, your database is quite large, with a total size of 294.22MB, which could slow things down.

Do note that while you didn’t exceed any visible database size limits in the report, hosting services often have their own set of limitations depending on the package you’re subscribed to.To find out the maximum database allocation for your plan, it’s best to check directly with your web hosting provider as they can give you specifics regarding your hosting package’s database limits, including any upgrade options if necessary.

Next, your Action Scheduler has a significant number of failed actions (10,069), which might be causing the high CPU usage you’ve noticed. This can be a sign of underlying issues with scheduled tasks that need to be addressed.

To help sort this out, try the following troubleshooting steps: (make sure to secure a backup of your site first for safety)

1. Clear failed actions: Go to WooCommerce > Status > Scheduled Actions, and clear any failed actions.
2. Optimize your database: You can use a plugin like WP-Optimize or something similar to help clean and optimize your database.
3. Increase PHP Time Limit: If your host allows, increase the PHP Time Limit to 60 seconds to see if it helps with the multiple product edits.
4. Check plugins and themes: Temporarily switch to a default WordPress theme like Twenty Twenty-One and disable all plugins except WooCommerce to see if there is a conflict.
5. Server resources: Check with your hosting provider to ensure your server has enough resources to handle the load, particularly on the CPU and memory front.
6. Monitor your site: Use a tool like Query Monitor to identify slow database queries or processes that are using a lot of CPU.

Kindly try these steps and let us know how it goes.