Error creating pdf invoices

  • Resolved sometimeska

    (@sometimeska)


    3 months ago

    Hi, none of my yoco orders are generating pdf invoices, which I use to keep track of payments via cloudhq. This is the error log:

    2024-08-19T10:23:44+00:00 Critical Couldn’t get the document object for email attachment. document type: invoice, output format: pdf, email order ID: #991449 2024-08-19T12:05:13+00:00 Critical Couldn’t get the document object for email attachment. document type: invoice, output format: pdf, email order ID: #991490 2024-08-19T12:05:14+00:00 Critical Couldn’t get the document object for email attachment. document type: invoice, output format: pdf, email order ID: #991490

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support paulafernandezprogressus

    (@paulafernandezprogressus)

    Hello @sometimeska, this is Paula from the Yoco Support Team. ??

    Thanks so much for reaching out! We’re happy to assist you with any issues you’re facing.

    Could you please share the credentials with us at [email protected]? This will help us review the logs and get to the bottom of the issue for you.

    Thanks a lot! We’ll get back to you as soon as we have more info.

    Plugin Support paulafernandezprogressus

    (@paulafernandezprogressus)

    Hello @sometimeska,

    I hope you’re doing well!

    Based on the information you provided, we recommend enabling order notes to help track actions related to the PDF invoice more effectively.

    Let me know if this solution works for you.

    Best regards,

    Paula

Viewing 2 replies - 1 through 2 (of 2 total)
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