Error creating label, unknown sender reference

  • eidmuhammad

    (@eidmuhammad)


    5 months ago

    I am trying to create the DHL label but it is giving me error saying unknown sender reference in shipper reference i have given {order_number} but it is giving me this error. I have also read the documentation but still does not get my answer.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    Hello @eidmuhammad
    Can you enable the debug from :
    WooCommerce > Settings > Shipping > DHL Packet

    then try to create the label again, after that you will find a log file with today’s date within :
    WooCommerce > Status > Logs
    it will start with dhl-

    can you send this file to our email :
    “dhlsupport [at] progressus.io”
    So we can check it

    thank you

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    @eidmuhammad Thank you for providing this, but please delete it, it contains sensitive data.
    I’ll check it and get back to you ASAP

    Thread Starter eidmuhammad

    (@eidmuhammad)

    @abdalsalaam ok sir i am waiting for your reply

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    @eidmuhammad
    it seems you are trying to fill “Shipper Reference” with image link, this field should be filled with the reference generated by your DHL Business Portal, you can check it with the DHL support team.

    As a quick fix you can just un check “Add Logo” field in :
    WooCommerce > Settings > Shipping > DHL Packet > Shipping Label Settings
    then it will works normally

    thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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