Error creating backup

  • Resolved sangemaru

    (@sangemaru)


    1 year, 7 months ago

    BMI-7HUagu0k-25063

    We installed the plugin on a dedicated server provisioned with roots/trellis. Uncertain what the exact failure was, as we were just given a debug ID and it said the log was sent to your server, but I can tell you no backup shows up.

    Standard choice of backup, no advanced settings.

    The wordpress installation lives under the /wp folder, and the wp-content folder has been renamed to /app.

    The page I need help with: [log in to see the link]

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  • Plugin Support MixHa

    (@mixha)

    Hello @sangemaru ,

    Simply, follow below steps, there are also other things you can improve.

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    In the logs I also noticed this:

    [INFO] [2023-08-04 11:18:20] Memory limit (server): 96M
    [INFO] [2023-08-04 11:18:20] Memory limit (wp-config): 40M
    [INFO] [2023-08-04 11:18:20] Memory limit (wp-config admin): 256M

    Memory limit (wp-config) should be set to a minimum of 96M, ideally all memory limit settings should be at 256M if the hosting/server allows.

    When you do that, try to run your backup once again.

    Let me know if that worked for you ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @sangemaru ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

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