Error Cookie Check Failed

  • Resolved Pieter Sand

    (@beachholiday)


    2 years, 9 months ago

    Dear Support,
    We receive the error code “error cookie check failed” when we work in FluentCRM Pro.
    We have identified that the error is caused by the Litespeed Cache plugin. In other words, we don’t see this error message when we de-activate the Litespeed Cache Plugin.
    Would you have suggestion how we can fix this error, e.g. exclude FluentCRM, add a code snippet, etc?
    Many thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    please explain a bit what exactly does that cookie check works ?

    like what it is checking ? a cookie set in user browser ? failed to set cookie ? or something ?

    Best regards,

    Thread Starter Pieter Sand

    (@beachholiday)

    Dear @qtwrk

    Many thanks for your reply.

    I am sorry but I am not technical enough to answer your question. If you let me know how to check exactly what the cookie does or how it is set, then I provide you the detail that you are looking for.

    So far I can see, that the we get the “error cookie check failed” during every action within FluentCRM.

    Best regards,

    Pieter

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    perhaps you could contact FluentCRM support and kindly ask them what exactly does it check and how it checks , then we can see what need to be done from our side

    Best regards,

    Thread Starter Pieter Sand

    (@beachholiday)

    Dear @qtwrk ,

    We received a reply to our support request via the FluentCRM website and the advice given was to switch off the ESI feature (admin bar, comments) within Litspeed Cache WordPress plugin.

    We have tried this and the error has now disappeared.

    We did not have to de-activate the ESI feature for the WooCommerce cart.

    I have posted the solution here for others to use.

    We encourage that FluentCRM and Litespeed work together on a fix to make FluentCRM compatible with the ESI feature within the Litespeed Cache WordPress Plugin. Caching the admin bar and comment forms for logged in users via ESI is an excellent feature that we would love to switch back on.

    Many thanks for your help.

    Pieter.

Viewing 4 replies - 1 through 4 (of 4 total)
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