ERROR: Contact Form failed to deactivate…

  • Resolved Alex Ford

    (@alexford)


    8 years, 1 month ago

    I’ve got a WordPress Multisite install and when I try to turn off any settings in a User’s Site Dashboard, I get the following error:

    “Contact Form failed to deactivate. TypeError: Failed to fetch”

    And the setting doesn’t turn off.

    However, on the Main multisite Site Dashboard I can easily turn any setting off and on… but I’m not able to if I go into a User’s Site logged in as the Super Admin.

    Some advice would be appreciated. Thank you

Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @rixeo I’d have to look at your WordPress installation and run some tests to make sure. This usually works, but that depends on the plugin you used to map the domain, and your different domain mapping settings.

    If you’d like, you can contact us via this form and we’ll take a closer look at your site!

    Hello @jeherve

    I’m currently using the WPMU Dev Plugin and I noticed if I register my site with a domain like https://example.mydomain.com then later on map it to https://mynewdomain.com. Will this scenario still work on JetPack?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @rixeo That depends on how the domain is mapped, and your plugin settings.

    Could you try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to activate a module.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.

    If you want your site URL to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thanks!

Viewing 3 replies - 16 through 18 (of 18 total)
  • The topic ‘ERROR: Contact Form failed to deactivate…’ is closed to new replies.