Error connecting to Stripe Account

Hi @georgebaciu

Thanks for reaching out. That error is particularly unusual so we wanted to ask you the following so we provide the best response:

1. Can you tell us what PHP version you are using? In fact, if you can share the information in the “server” info section of your WordPress Site Health area (in the tools menu) that would be even more helpful. If you need help locating the “server” area this document can show you where that is (again the whole server area would be nice but PHP version at a minimum).
   
   https://www.wpbeginner.com/plugins/how-to-quickly-get-system-information-for-your-wordpress-site/
2. Can you let us know who your hosting provider is or where this is being hosted?

Thank you in advance for this information!

Hello,

The hosting provider is not a renowned entity : https://www.hostx.ro/

The site info:

wp-core

version: 6.1.1
site_language: ro_RO
user_language: en_US
timezone: Europe/Bucharest
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/comunica/sanatate-prin-arte.ro
wordpress_size: 51,90 Mo (54424328 bytes)
uploads_path: /home/comunica/sanatate-prin-arte.ro/wp-content/uploads
uploads_size: 17,49 Mo (18336696 bytes)
themes_path: /home/comunica/sanatate-prin-arte.ro/wp-content/themes
themes_size: 65,30 Mo (68472761 bytes)
plugins_path: /home/comunica/sanatate-prin-arte.ro/wp-content/plugins
plugins_size: 76,28 Mo (79980164 bytes)
database_size: 12,13 Mo (12713984 bytes)
total_size: 223,09 Mo (233927933 bytes)

wp-dropins (1)

advanced-cache.php: true

wp-active-theme

name: Enfold (enfold)
version: 5.3.1.1
author: Kriesi
author_website: https://kriesi.at
parent_theme: none
theme_features: core-block-patterns, block-templates, avia_exclude_bbPress, avia_exclude_GFForms, avia_exclude_menu_exchange, avia_exclude_pojo_accessibility, avia_exclude_wp_accessibility, avia_exclude_relevanssi, avia_exclude_wpml, avia_exclude_instagram_feed, avia_exclude_leaflet_map, avia_mega_menu, avia_improved_backend_style, avia_option_pages_toggles, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, woocommerce, post-formats, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, widgets-block-editor, title-tag, editor-styles, editor-style, customize-selective-refresh-widgets, responsive-embeds, editor-color-palette, editor-font-sizes, wc-product-gallery-zoom, wc-product-gallery-slider, avia-wc-30-product-gallery-feature, avia_no_session_support
theme_path: /home/comunica/sanatate-prin-arte.ro/wp-content/themes/enfold
auto_update: Disabled

wp-themes-inactive (1)

Twenty Twenty-Two: version: 1.3, author: the WordPress team, Auto-updates disabled

wp-plugins-active (20)

Charitable: version: 1.7.0.8, author: Charitable Donations & Fundraising Team, Auto-updates disabled
Contact Form 7: version: 5.7.2, author: Takayuki Miyoshi, Auto-updates enabled
Contact Form CFDB7: version: 1.2.6.5, author: Arshid, Auto-updates enabled
Cookie Notice & Compliance for GDPR / CCPA: version: 2.4.5, author: Hu-manity.co, Auto-updates enabled
Give - Donation Plugin: version: 2.23.2, author: GiveWP (latest version: 2.24.0), Auto-updates disabled
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: version: 3.1.56, author: Sendinblue, Auto-updates enabled
Quiz And Survey Master: version: 8.0.8, author: ExpressTech, Auto-updates disabled
reSmush.it Image Optimizer: version: 0.4.11, author: reSmush.it, Auto-updates enabled
Show 230: version: 1.0, author: George Baciu, Auto-updates disabled
Simple Custom CSS and JS: version: 3.42, author: SilkyPress.com, Auto-updates enabled
The Events Calendar: version: 6.0.7, author: The Events Calendar, Auto-updates enabled
UpdraftPlus - Backup/Restore: version: 1.22.24, author: UpdraftPlus.Com, DavidAnderson, Auto-updates enabled
Widget Context: version: 1.3.2, author: Kaspars Dambis, Auto-updates disabled
WooCommerce: version: 7.3.0, author: Automattic, Auto-updates disabled
WooCommerce Direct Checkout: version: 2.7.6, author: QuadLayers, Auto-updates disabled
WooCommerce Stripe Gateway: version: 7.0.2, author: WooCommerce, Auto-updates disabled
WPCode Lite: version: 2.0.6, author: WPCode, Auto-updates enabled
WPS Hide Login: version: 1.9.6, author: WPServeur, NicolasKulka, wpformation, Auto-updates enabled
WP Super Cache: version: 1.9.2, author: Automattic, Auto-updates enabled
Yoast SEO: version: 19.14, author: Team Yoast, Auto-updates enabled

wp-plugins-inactive (7)

CF7 Google Sheet Connector: version: 5.0.0, author: GSheetConnector, Auto-updates enabled
Duplicate Page: version: 4.5, author: mndpsingh287, Auto-updates enabled
Duplicator: version: 1.5.1, author: Snap Creek, Auto-updates enabled
Kadence WooCommerce Email Designer: version: 1.5.7, author: Kadence WP, Auto-updates disabled
Post Type Switcher: version: 3.2.1, author: Triple J Software, Inc., Auto-updates disabled
Sendinblue - WooCommerce Email Marketing: version: 3.0.2, author: Sendinblue (latest version: 3.0.3), Auto-updates disabled
SPA Customizations: version: 1.0, author: George Baciu, Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1808
imagemagick_version: ImageMagick 7.1.0-20 Q16-HDRI x86_64 2022-01-22 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 186 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 196608
imagick::RESOURCETYPE_MAP: 186 GB
imagick::RESOURCETYPE_MEMORY: 93 GB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FITS, FL32, FLV, FRACTAL, FTS, FTXT, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

wp-server

server_architecture: unknown
httpd_software: LiteSpeed
php_version: 8.0.26 64bit
php_sapi: litespeed
max_input_variables: 100000
time_limit: 300
memory_limit: 512M
max_input_time: 120
upload_max_filesize: 128M
php_post_max_size: 256M
curl_version: 7.84.0 OpenSSL/1.1.1p
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 10.5.18-MariaDB-cll-lve
client_version: 10.5.18-MariaDB
max_allowed_packet: 1073741824
max_connections: 350

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/comunica/sanatate-prin-arte.ro/wp-content
WP_PLUGIN_DIR: /home/comunica/sanatate-prin-arte.ro/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

@georgebaciu thanks for this information!

So this is a relatively rare issue (apparently even among the WP.org forums) so I spoke with our support team about the error you encountered. The reason why it’s rare is because the error is saying a built-in function to PHP doesn’t exist – a function that is critical to debugging situations. On most installs this would not happen but for some reason on your server it is. It’s encountering that first mention of error_log() because we document certain things when you connect to Stripe for troubleshooting purposes. So this is more of a server/PHP issue then a WPCharitable one.

1. That being said, the first thing you can try is disabling WP_DEBUG and any debugging on your website. According to the info you provided see if you can edit wp-config.php and make sure these variables are false: WP_DEBUG and WP_DEBUG_LOG (leave WP_DEBUG_DISPLAY false). If you don’t see these variables in your wp-config.php that means either a plugin (not Charitable) is forcing them on or your host is.
2. If changing that doesn’t work and you have the ability to downgrade your PHP to 7.4, try that. It has worked for some as a temp solution for some.
3. Most importantly, you might need to contact your hosting company about this. As we said, this is a normal built-in delogging PHP function – it’s possible the hosting company could be deliberately disabling error_log(). Since it’s directly related to PHP, they would be the primary ones to troubleshoot since OTHER plugins have the ability and DO use this function so you might this error eventually if not addressed.

While the next version of Charitable is adding a few fixes for PHP 8.x, this is NOT related to those and believe this to be a setting that the hosting company should confirm and/or address.

If you have follow up or any further questions, please let us know.

Hello,

I have tried solutions 1, same result. But solution 2, downgrading to PHP 7.4 worked.

Thanks a lot.

@georgebaciu no problem! Glad moving to PHP 7.4 worked as a current solution. I do urge you to reach out to your host and let them know about this issue (and note the PHP version you experienced in on, as that will be important). Eventually you will need to upgrade to PHP 8.x, and it might be soon depending on what your host decides.

Have a good day!