Error connecting to Facebook

Hey @cas2studio ,

Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

We have a snippet that will give us some additional error information, which may give us a better indication as to what might be happening here. Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. Personally, I like the free Code Snippets plugin method.

Here is the snippet:

add_filter( ‘wc_facebook_connection_proxy_url’, function() { return ‘https://wc-connect-test.skyverge.com/auth/facebook/’;} );

Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send along any additional error messages that show?

Cheers,

Steve
SkyVerge

Thanks, the error is:

Please try again – Could not create On Behalf Of relationship – POST https://graph.facebook.com/v7.0/***************/managed_businesses?existing_client_business_id=xxxxxxxx&access_token=xxxxxxx resulted in a 403 Forbidden response: {“error”:{“message”:”(#200) Requires business_management permission to manage the object”,”type”:”OAuthException”,”code”:200,”fbtrace_id”:”A4aPLPuOUF9_P0E1sWg2G85″}}

I’ve tried again, giving the (not so) optional “business management” permission, and now the connection works, but this is not an optimal solution.

Thank you,
C.A.S.

Hey @cas2studio ,

Facebook recently updated their settings to toggle “Manage your business” permission to Off by default. In order for the plugin to function, the setting does need t be enabled for WooCommerce Extension V2. Once you were able to connect were you also able to successfully sync your products?

Cheers,
Steve
SkyVerge

Hey @cas2studio ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve
SkyVerge