Error connecting to api.www.remarpro.com

  • wpapi

    (@bindzsirp)


    2 weeks, 4 days ago

    Hello!

    My WordPress install can’t connect to api.www.remarpro.com.

    SSL_connect: Connection reset by peer in connection to api.www.remarpro.com:443?

    I have a VPS, with Debian 11, Nginx, PHP 8.3. 

    openssl version
    OpenSSL 1.1.1w  11 Sep 2023

    If I try in terminal: curl -v https://api.www.remarpro.com or curl -v https://www.remarpro.com

    Output: 

    *   Trying 198.143.164.251:443...
    * Connected to api.www.remarpro.com (198.143.164.251) port 443 (#0)
    * ALPN, offering h2
    * ALPN, offering http/1.1
    * successfully set certificate verify locations:
    *  CAfile: /etc/ssl/certs/ca-certificates.crt
    *  CApath: /etc/ssl/certs
    * TLSv1.3 (OUT), TLS handshake, Client hello (1):
    * OpenSSL SSL_connect: Connection reset by peer in connection to api.www.remarpro.com:443 
    * Closing connection 0
    curl: (35) OpenSSL SSL_connect: Connection reset by peer in connection to api.www.remarpro.com:443

    I am able to ping api.www.remarpro.com. All Debian packages are up to date. (apt update && apt upgrade) I also tried rebooting the VPS. Another VPS with same Debian and OpenSSL version working great.

    Do you have any idea? Thank you for helping.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)

  • I came here because this exact thing is happening to me. I was about to write a post but saw yours.

    The only thing I found was that my VPS’s IP is listed on SpamHaus block list, which I don’t have control over since this is a VPS that I share with other people. AI says WordPress’s CDN might block connections based on SpamHaus blocklist. The cause might be something completely different though.

    Thread Starter wpapi

    (@bindzsirp)

    I checked my IP, and yes, my subnet is on the list unfortunately.

    Then you would have to contact your hoster’s support and ask for an IP in a different subnet. Or move to another hoster. Or hope that the listing will be removed at some point.

    So it is confirmed that a Spamhaus block can result in www.remarpro.com blocking the IP?

    Thread Starter wpapi

    (@bindzsirp)

    The IP address I got from my VPS provider is on this list since 2024, but I have this API problem since yesterday.

    Then I would recommend that you first contact your hoster’s support team.

    Jorge Luiz

    (@jluizsouzadev)

    Did you already enable the WP debugging mode for trying to get more accurate information about your issue?

    Thread Starter wpapi

    (@bindzsirp)

    The problem is that it may not be the spamhaus list that is causing the problem. It would be nice if a wordpress API operator could comment on the issue.

    Jorge Luiz

    (@jluizsouzadev)

    Was the IP already removed from Spamhaus list?

    Was the IP already changed to a different subnet as @threadi suggested?

    More importantly, did you already back your site up just in case something goes wrong?

    Guys, we are looking form confirmation that a Spamhaus block can result in WordPress blocking the IP. You are suggesting all kinds of changes without any confirmation that this might be the issue. I personally would find such actions by WordPress very questionable.
    The problem might be something completely different.

    Thread Starter wpapi

    (@bindzsirp)

    That’s right. Maybe we can solve the issue for us with an IP change, but the root cause will be still there and it can produce problems to other users.

    • This reply was modified 2 weeks, 2 days ago by wpapi.
    Thread Starter wpapi

    (@bindzsirp)

    For me it’s working again. I did not do anything.

    Weird, now it’s working for me too. That must mean it was caused by something on www.remarpro.com’s side.

    Thread Starter wpapi

    (@bindzsirp)

    And again… not working.

    Jorge Luiz

    (@jluizsouzadev)

    curl -v?https://api.www.remarpro.com?or?curl -v?https://www.remarpro.com

    I’ve just tested both commands above and all seem normal for me.

    You must look carefully into the server-side. And if it’s too complex for you, to reach out your hosting support to ask them for help.

Viewing 15 replies - 1 through 15 (of 15 total)
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