Error connecting Site Kit

  • Resolved dondia

    (@dondia)


    1 year, 9 months ago

    Hi, after login and grant access with my google account, I get this message:

    Unknown error (code: invalid parameter: ‘site_id’)

    Also tried the following steps:

    • incognito mode
    • Using Troubleshooting Mode
    • uninstall/reinstall

    Appreciate any help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for getting in touch @dondia. Appreciate you sharing the troubleshooting steps you performed after encountering this error. Did you have Site Kit set up on this site previously? If so, what may have happened is your site records on the Site Kit service may have expired. What you can do is perform a plugin reset?(Tools > Available Tools > Reset Site Kit)?

    Note that by resetting, you will need to connect all previously connected modules once more. Other administrators if any, will also have to set up the plugin once more.

    If the same occurs please share your Site Health information and whether you recall setting up Site Kit previously. This can include from a different URL which was then migrated, a staging site or with a custom wp-admin path.

    Let me know if you have any questions with the above

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @dondia. I’m just following up with you to check whether the error remains? If so please share the information requested above and we can investigate further.

    Thread Starter dondia

    (@dondia)

    Hi, It seams only a cookies problem on the browser, now all ok, thanks, A.

    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear it @dondia. I’ll close this support topic based on this update. If you have any further Site Kit queries be sure to get in touch.

Viewing 4 replies - 1 through 4 (of 4 total)
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