Error Connecting Shipstation

  • Resolved deltym

    (@deltym)


    1 year, 9 months ago

    Shipstation “An error has occurred.”

    The store is pulling the rates from shipstation but I can’t connect the store to shipstation. It gives me that error. The store is still under development and the payment gateway is not finalized yet. Not sure if that makes a difference.

    Thank you

    The page I need help with: [log in to see the link]

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  • Hi there ??

    Thank you for contacting Woo support!

    First, apologies for the delay. We have seen a recent influx of tickets and are currently working through a backlog.

    Error Connecting Shipstation

    As I understand, you are facing ShipStation connection issues, while your site is in development mode.

    Can you test the site’s connection in ShipStation, by going to?Account Settings?(the wrench at the top)?> Selling Channels > Store Setup, please?

    From there, click on Connection next to your store and will need to enter your key again, found under?WooCommerce > Settings > Integration > ShipStation. This will let us know if there’s a connection problem or not.

    Furthermore, feel free to check out the troubleshooting tips (linked here), and FAQ (linked here).

    Let us know how that goes!

Viewing 1 replies (of 1 total)
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