Error Connecting JetPack

  • Resolved Cartmell86

    (@cartmell86)


    8 years, 2 months ago

    Hello,
    I’ve been using jetpack for well over a year now, haven’t changed anything, kept regular with updates. But now, as of recent, I got this error.

    Error Details: The Jetpack server could not communicate with your site’s XML-RPC URL. Please check to make sure https://www.albertacraneservice.com/xmlrpc.php is working properly. It should show ‘XML‑RPC server accepts POST requests only.’ on a line by itself when viewed in a browser and should not have any blank links or extra output anywhere.

    I’ve tried searching for fixes for this problem, but I haven’t found anything yet.

    Any help is appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:
    https://www.albertacraneservice.com/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
    XML-RPC server accepts POST requests only.

    You can see a working example here:
    https://jetpack.com/xmlrpc.php

    Since your site returns a “Request Rejected” error for this page, I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP?

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them?

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Please let me know about the above, and we can go from there!

    Thread Starter Cartmell86

    (@cartmell86)

    Ill take a look into it.

    No Security plugins being used currently, hosting does not block access to this file as it was working for over a year than randomly stopped.

    Based off of two different FTP browsers,
    I can see the file when using FileZilla, but not when using my providers web based ftp

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    The error message displayed when trying to access the file in the browser seems to indicate it’s being blocked by your hosting provider. I’d suggest getting in touch with them, as they may have recently made changes to their security settings, thus creating the issue on your site.

Viewing 3 replies - 1 through 3 (of 3 total)
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