Error connecting

  • Resolved Anders Alhbin

    (@alhbin)


    5 years ago

    Get an error trying to connect to google account regardless if I press connect button or try inserting tracking code manually. See log below, error message at the top.

    Analytify (Bug): GnuTLS recv error (-110): The TLS connection was non-properly terminated.site_url(): https://ulrikasbutik.se
    home_url(): https://ulrikasbutik.se
    WordPress: 5.3.2
    Web Server: Apache/2.4.10 (Debian)
    PHP: 7.3.15
    MySQL: 5.6.30-76.3-56-log
    ext/mysqli: yes
    WP Memory Limit: 256M
    Blocked External HTTP Requests: None
    WP Locale: sv_SE
    DB Charset: utf8
    Debug Mode: No
    WP Max Upload Size: 100 MB
    PHP Time Limit: 120
    PHP Error Log:
    fsockopen: Enabled
    OpenSSL: OpenSSL 1.0.1t 3 May 2016
    cURL: Enabled (7.38.0 GnuTLS/3.3.8)
    Active Theme Name: Divi
    Active Theme Folder: Divi

    Active Plugins:
    ManageWP – Worker (v4.9.3) by GoDaddy
    Admin Menu Editor Pro (v2.11) by Janis Elsts
    AH Display Widgets (v1.0.3) by Andreas Hecht
    AME Branding Add-on (v1.3) by Janis Elsts
    Code Snippets (v2.14.0) by Code Snippets Pro
    Cookie Notice (v1.2.51) by dFactory
    Custom Admin Page by BestWebSoft (v1.0.1) by BestWebSoft
    Duplicate Page (v4.1) by mndpsingh287
    Email Log (v2.3.2) by Sudar
    Imsanity (v2.5.0) by Exactly WWW
    Invoice Gateway For WooCommerce (v1.0.1) by Rymera Web Co
    Loco Translate (v2.3.1) by Tim Whitlock
    Medlemmar (v2.2.0) by Justin Tadlock
    Redirection (v4.7.1) by John Godley
    User Switching (v1.5.4) by John Blackbourn & contributors
    WooCommerce (v4.0.0) by Automattic
    Yoast SEO (v13.2) by Team Yoast
    Analytify – Google Analytics Dashboard (v3.0.0) by Analytify
    WP Mail SMTP (v1.8.1) by WPForms
    WP Sitemap Page (v1.6.2) by Tony Archambeau
    WordPress Toolbar Editor (v1.3.3) by Janis Elsts
    WPForms (v1.5.9.2) by WPForms

    Must-use Plugins:
    ManageWP – Worker Loader (v) by GoDaddy
    Pressidium(R) Agent (v1.7.2-HOTFIX-2) by Pressidium
    Limit Login Attempts (v1.7.1) by Johan Eenfeldt
    Enforce Strong Password (v1.3.5) by Zaantar

    Analytify Profile Setting:
    Array
    (
    [exclude_users_tracking] => Array
    (
    [0] => administrator
    )

    )

    Analytify Front Setting:

    Analytify Admin Setting:
    Array
    (
    [disable_back_end] => on
    [show_analytics_roles_back_end] => Array
    (
    [0] => administrator
    [1] => editor
    )

    [show_analytics_post_types_back_end] => Array
    (
    [0] => post
    [1] => page
    )

    [show_panels_back_end] => Array
    (
    [0] => show-overall-dashboard
    [1] => show-social-dashboard
    [2] => show-geographic-dashboard
    [3] => show-system-stats
    [4] => show-keywords-dashboard
    [5] => show-referrer-dashboard
    )

    )

    Analytify Dashboard Setting:
    Array
    (
    [show_analytics_panels_dashboard] => Array
    (
    [0] => show-real-time
    [1] => show-compare-stats
    [2] => show-overall-dashboard
    [3] => show-top-pages-dashboard
    [4] => show-geographic-dashboard
    [5] => show-system-stats
    [6] => show-keywords-dashboard
    [7] => show-social-dashboard
    [8] => show-referrer-dashboard
    [9] => show-page-stats-dashboard
    )

    [show_analytics_roles_dashboard] => Array
    (
    [0] => administrator
    )

    )

    Analytify Advance Setting:
    Array
    (
    [client_id] => 707435375568-9lria1uirhitcit2bhfg0rgbi19smjhg.apps.googleusercontent.com
    [client_secret] => Hidden
    )

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Asad Shahbaz

    (@artisticasad)

    Hi Anders,

    Sorry for this inconvenience. The GnuTLS recv error (-110) appears to be a hosting related issue. This means that the server that hosts your website is configured with restrictions to the cURL methods available to it.

    Please inform your hosting provider about this issue.

    Cheers!

    Thread Starter Anders Alhbin

    (@alhbin)

    I got a response from the server hotel:

    FYI, the problem is in the plugin’s code and is solved by modifying line 80 of file sto file wp-content/plugins/wp-analytify/lib/Google/IO/Curl.php from
    curl_setopt($curl, CURLOPT_HTTP_VERSION, CURL_HTTP_VERSION_1_0);
    to
    curl_setopt($curl, CURLOPT_HTTP_VERSION, CURL_HTTP_VERSION_1_1);

    I tested changing in the code as they recommended, and it worked just fine after that!

    Is this a change you can do from your end, otherwise I will need to update in the code each time you update? Or would this change case other issues for you or for other users??

    Asad Shahbaz

    (@artisticasad)

    Thank you for letting us know this, we will test it and provide the fix in update.

Viewing 3 replies - 1 through 3 (of 3 total)
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