error connect to facebool

  • Resolved gp06103

    (@gp06103)


    4 years, 2 months ago

    Hello Support:

    I am trying to connect the (Facebook for WooCommerce) from my website into my Facebook Artist Page. This is the business FB Page not the personal FB Page.

    I get thru all of the steps perfectly but at the very, very end of the process when I hit the final button for connection I get an alert on Facebook that says:

    “Something went wrong when connecting to Facebook!. Please try again”

    I have tried 4 times and the same exact error comes up.

    Does anyone know what might be wrong?

    Thanks everyone.

    Cheers.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Steve

    (@skyvergesteve)

    Hey @gp06103 ,

    Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

    We often see this issue come up when there are non-ASCII characters in the page title. I took a look and noted that there are some non-ASCII characters in the title of the site. This data gets saved to Facebook in a field called wc_facebook_external_business_id and we will want to change this to see if it allows your connection to Facebook to complete successfully.

    There is a method to change this within the site itself, so let’s start by trying out the steps to change this to see if it helps:

    1. Go to https://shihanh.com/wp-admin/options.php
    2. Search for wc_facebook_external_business_id
    3. In the field next to it, change the data in that field to just the basic title of the page without any extra characters in place.
    4. Scroll to the bottom of this page and click Save Changes.
    5. In some cases, the data may not be saved due to larger databases and / or PHP settings, so after saving this, locate the wc_facebook_external_business_id field again and verify that the changes in place did save.

    Once this is done, can you please try to connect to Facebook again and let me know if you get any further in the connection process?

    Cheers,
    Steve

    Thread Starter gp06103

    (@gp06103)

    thank you for your reply.

    Actually, we decide to add pixel manually, because we many campans in coming days.

    I deactivate the plug in.

    I hope adding pixel manually will give me the same results.

    thank you for your support

    Hi @skyvergesteve !

    I have the same issue. Your solution works.

    Steve

    (@skyvergesteve)

    Hey @gp06103 ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Cheers,
    Steve

    medxkhal

    (@medxkhal)

    I still have this problem without any solution since a week

    jenskyverge

    (@jenskyverge)

    Hi @pprotonzz and @medxkhal,

    I’m sorry that you’re running into this issue as well! Per WordPress forum guidelines, could you please open up individual threads so that we can keep things organized and provide more individualized support? We’ll be happy to help you out with this from there! ??

    Thanks,

    Jennifer

    Also having this issue. Tried the above solution. No joy.

Viewing 7 replies - 1 through 7 (of 7 total)
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