• Installed the plugin, added my admin account via the wizard. Every time I try and login I get the following error.

    There was a problem with your log in: Access denied. [error code: unauthorized]

    Looking into the Auth0 logs I can see the following

    {
      "date": "2022-07-06T00:13:54.277Z",
      "type": "fcoa",
      "description": "Access denied.",
      "connection_id": "",
      "client_id": "xiUn8m8St5tguinnQDU7uuFSSrHz679g",
      "client_name": "Demo-Eversion",
      "ip": "2001:8003:b070:2001:599f:e9d8:fb5a:d097",
      "user_agent": "Chrome 103.0.0 / Windows 10.0.0",
      "details": {
        "body": {},
        "qs": {
          "client_id": "xiUn8m8St5tguinnQDU7uuFSSrHz679g",
          "response_type": "token id_token",
          "redirect_uri": "https://demo.eversionsystems.com/index.php?auth0=1",
          "scope": "openid profile email",
          "state": "eyJpbnRlcmltIjpmYWxzZSwibm9uY2UiOiIxOTNiMjIxZTliYjYzOGYwMjkwMDY5YzYxY2RiMWVhZTc4YzExYjk5ODg0NTcxMDg5YjhmMTc0YzdkM2FjNTE5IiwicmVkaXJlY3RfdG8iOiJodHRwczpcL1wvZGVtby5ldmVyc2lvbnN5c3RlbXMuY29tXC93cC1hZG1pblwvIn0=",
          "nonce": "7c02cfc2a9453ee28f4f8ffc507fb8be7b3e23d58c1454d90201cf0871e51db5",
          "response_mode": "web_message",
          "prompt": "none",
          "auth0Client": "eyJuYW1lIjoibG9jay5qcyIsInZlcnNpb24iOiIxMS4zMC42IiwiZW52Ijp7ImF1dGgwLmpzIjoiOS4xNi40IiwiYXV0aDAuanMtdWxwIjoiOS4xNi40In19"
        },
        "connection": "DB-Demo-Eversion",
        "error": {
          "message": "Access denied.",
          "oauthError": "unauthorized",
          "type": "oauth-authorization"
        },
        "session_connection": "DB-Demo-Eversion"
      },
      "hostname": "eversion.au.auth0.com",
      "user_id": "auth0|62c43c7e1a9e498f8e57196d",
      "user_name": "[email protected]",
      "audience": "https://eversion.au.auth0.com/userinfo",
      "scope": [
        "openid",
        "profile",
        "email"
      ],
      "auth0_client": {
        "name": "lock.js",
        "version": "11.30.6",
        "env": {
          "auth0.js": "9.16.4",
          "auth0.js-ulp": "9.16.4"
        }
      },
      "log_id": "90020220706001358707143795065688112435988236957187571778",
      "_id": "90020220706001358707143795065688112435988236957187571778",
      "isMobile": false,
      "id": "90020220706001358707143795065688112435988236957187571778"
    }

    It seems to accept my username and password, when I type the wrong one it shows a message “WRONG EMAIL OR PASSWORD.”. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter Andrew Schultz

    (@tabboy)

    Found the issue, I had an email domain whitelist rule setup that was blocking me from logging in. Error message should really include this otherwise it’s hard to troubleshoot.

Viewing 1 replies (of 1 total)
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