Error code pops up

What WP version are you using? Anyway I found the problem and I fixed it.
All you have to do is to uninstall the plugin (not only to deactivate it but uninstall it) then install it again (which will download the latest version uploaded at www.remarpro.com directory).

Let me know if it works.

Thank You ! Will give the update a try…BTW: WordPress 4.3

Still getting the same error code. Also, for some reason the only thing it backs up is the database not the file area. I tried it 3 times and same results all 3 times. Now understand I’m using the free version before I take the plung and start laying out the cash. Also, it creates an sql gz file. Finally, I also get a 504 error screen that pops up as well, any ideas there.
You say you’ve tested this for 2 years
Just a few bugs….sorry….

Hi,

I am sorry that you are having trouble installing/using the plugin. It was tested on rough conditions like Linux/Windows with PHP 5.3 and WordPress 3.0 (which are ancient) and no problem found (or they’ve been fixed). Probably it is something “especial” about your WordPress installation.

Anyway just stick a bit around I can fix it (if I found it): what is your PHP version? What about your host OS version (the OS where your WordPress installation runs).

Go to the Support tab (of the plugin) and click the “Check PHP Setup” button. You can copy/paste the system info from there. Does your system meet the minimal requirements? The same screen will show you in red what it looks like not working. Give me that info too.

Regarding the “does not back up the file area” it could mean that (for instance) you have not enabled any “Backup target” where to throw the backup. Did you?
You could go to the “Logs” tab then click the “View” button near the “Full log”. It will download locally the full log of your backup attempt. That log could explain many things.

The HTTP 504 error usually means “Gateway timeout” that the server is down or not working properly. Read this: https://pcsupport.about.com/od/findbyerrormessage/a/504error.htm

You can put all these “debug” info in a text file and drop it on a file sharing service (eg: https://pastebin.com/) then give me here the link to download that file. It could help me to track down the problem.

@bigjake36

It’s been more than 2wks from your last message. I guess we can consider this topic closed/solved.