error code: 7 in all of my websites

  • Resolved Constantine

    (@kostasp)


    11 months ago

    I’m encountering the error message “(SSL Enabled) We could not connect to the website (error code: 7). Please, make sure the website is online.”.

    It appears on all of my websites. My hosting provider assures me that all of your IPs are whitelisted. How can I resolve this issue?”

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ddragovic

    (@ddragovic)

    Hi there,

    This error usually indicates that our Worker plugin is unable to communicate with your website, in most cases whitelisting our IPs should resolve the issue.

    If this doesn’t help, another thing that I can recommend is increasing the values of the .user.ini file located in the root of your destination websites to prevent any timeouts from occurring.

    You can add the following lines to it:
    memory_limit = 512M
    upload_max_filesize = 256M
    post_max_size = 256M
    max_execution_time = 300
    max_input_vars = 3000

    If the .user.ini file is not present in the root of your websites (or php.ini – depending on how it is named) you may need to create it.

    Please check out this link for more information:
    https://docs.presscustomizr.com/article/171-fixing-maximum-upload-and-php-memory-limit-issues

    Kindly.

    Thread Starter Constantine

    (@kostasp)

    Thanks, my hosting provider block ip accidentally.

Viewing 2 replies - 1 through 2 (of 2 total)
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