Error – Cartes bancaires option for Link payments

  • Resolved tchernaev

    (@tchernaev)


    2 years ago

    Hi,

    I am reviewing my customers errors when they try to finalize and pay for an order. I came across one particular error.

    It says: The type of the provided Source (pm_1M4QVODgb9BnSsnzMekjHtBC) is link. This does not match the expected type card. Try confirming with a Source of type card.

    I got in contact with Stripe support and they said the the Plugin is not supporting Cartes Bancaires option for Link payments. Cartes Bancaires is very popular in France, I was wondering why you do not support it for Link payments?

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Okay, basically is this Payment form (beta) safe to use.

    Yes, it’s safe to use. If you want to offer Link, you have to use the Payment form (beta).

    We’ll remove the “beta” text in the next release to alleviate any anxiety merchants have about using it.

    Thanks,

    Thread Starter tchernaev

    (@tchernaev)

    okay, great. I am also interested in your Premium support subscription. I will write an email to you from https://paymentplugins.com/ so you can send me more details. Thanks for your cooperation!

    Thread Starter tchernaev

    (@tchernaev)

    Hi again,

    I get another error from the Payment Plugin I cannot understand. I can confirm this is after the update to the last available version.

    Screenshot-1

    This image is from a Hotjar video. The customer tries to pay with a card. The customer initiated 4 payment attempts. The log shows that the payment started and ends with a status of incomplete.

    Plugin Author Payment Plugins

    (@mrclayton)

    @tchernaev We need some more info from you:

    1. What kind of product is this? Subscription, Pre-Order etc?
    2. Do you have any custom code on your site that’s using the Stripe plugin filters?
    3. What payment methods do you have enabled on your checkout page?
    4. Was this a returning customer or guest customer?
    5. Are you using any upsell plugins like FunnelKit?

    Thanks

    Thread Starter tchernaev

    (@tchernaev)

    1. This is regular order of a physical product.
    2. No custom code using Stripe plugin filters
    3. Card and Apple pay
    4. Guest customer / the customer tried to pay multiple times
    5. We are using CheckoutWC

Viewing 5 replies - 16 through 20 (of 20 total)
  • The topic ‘Error – Cartes bancaires option for Link payments’ is closed to new replies.