Hi @willrv, Thanks for reaching out, and sorry to hear you’re having trouble with this.
Can you confirm the “reCAPTCHA human/bot threshold score” you have set in Wordfence > Login Security > Settings? The threshold is set to 0.5 by default. A higher threshold setting like 1.0 will cause the verification process to be more frequent as it would need to definitely be seen as a human to log in without verification and may cause valid users to be locked out.
I recommend setting that to 0.5 and then using the “Run reCAPTCHA in test mode” option below that for a short time to see what sort of scores you see during your logins. You may need to reduce or increase the threshold score slightly after looking at the test mode score.
If you’re still having trouble logging in, please disable Wordfence manually via FTP/cPanel by following the steps below:
- Open the FTP client and connect to your site via FTP/SFTP, depending on your setup.
- Once you successfully connect to your site via FTP/SFTP, navigate to the wp-content folder.
- Browse into the plugins folder.
- Find the wordfence folder
- Right-click on the folder and rename it to wordfence_bak
- Once you have logged in to your WordPress admin, you can name the folder back to Wordfence again.
- Refresh your dashboard, and you should be able to see Wordfence Active again. If not, go to the Plugins page and Activate it.
Once you log in, you can add your IP addresses under “Allowlisted IP addresses that bypass 2FA and reCAPTCHA” under Wordfence >Login Security >Settings >General. Remember to Save your settings.
Additionally, please note that if you use a custom login page, it can also cause 2FA and reCAPTCHA not to work right since our 2FA feature is only supported for the default WordPress login page and the login page for WooCommerce.
Please let us know if this helps.
Thanks,
Mark
