Error, can’t login.

Hi @sergialarconrecio, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

– What plugin version are you using?
– What version of PHP are you using?
– Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
– If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
– If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: https://github.com/mailchimp/mc-woocommerce/wiki
– Please provide a detailed description of the error you’re seeing if you are unable to resolve the connection issue

Thanks in advance for these details. I’ll keep an eye out for your reply.

The version of the plugin is the following version, 2.7.1.

The version of PHP used by my server where the web is hosted is version 7.4.30.

I don’t have any errors in WooCommerce.

The hosting plan that I use is a plan that has a maximum of 1G of RAM programmed. I leave the URL of the accommodation and plan that I use.

RESELLER INICIA: https://www.nicalia.com/hosting/reseller

And the error that appears in the plug-in is that it directly gives an “Error, can’t login” directly when I click to connect, in which the window to log in and give permissions is also presented to me, but the error mentioned has already jumped and when I log in and the permissions it asks for it does not fix the error and does not go to the screen once I have done the steps and the window is closed.

Hi @sergialarconrecio, it sounds like you may not have proper permissions in Mailchimp to access the Audience when trying to log in. From here, it would be best suited for the support team at Mailchimp to review. They would be able to access your account and investigate further. You can reach out to their customer service team via this support link. You should be able to chat with them and take things from there.

Thanks again for getting in touch, let us know if there’s anything else we can do.