• mwgerard

    (@mwgerard)


    For the second time in about a week, my subscribers have alerted me that they are unable to follow the “read more” link in my post notification emails. The email itself looks fine but when they click on “read more” to go to the post on my site, they receive an error that says: Safari cannot open the page. The error was “cannot decode raw data.” This is a recent development. These subscribers have previously been able to follow these links from my emails. Additionally, I have verified that my site is working with Safari.

    Copy and paste of System Info:

    name: mwgerard
    email: [email protected]
    PHP version: 7.1.33
    MailPoet Free version: 3.46.1
    MailPoet Premium version: N/A
    MailPoet Premium/MSS key: 1be930f8140417af42779d6e09583c1c
    WordPress version: 5.3.2
    Database version: 5.6.40-84.0-log
    Web server: Apache
    Server OS: Linux us11.siteground.us 3.12.18-clouder0 #1 SMP Tue Oct 9 18:14:47 EEST 2018 x86_64
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 768M
    WP_DEBUG: false
    PHP max_execution_time: 120
    PHP memory_limit: 768M
    PHP upload_max_filesize: 128M
    PHP post_max_size: 128M
    WordPress language: en_US
    Multisite environment?: No
    Current Theme: Edge Child (version 1.1.1.0.1527257825)
    Active Plugin names: akismet/akismet.php, better-font-awesome/better-font-awesome.php, category-page-extender/category-page-extender.php, category-posts/cat-posts.php, child-theme-configurator/child-theme-configurator.php, classic-editor/classic-editor.php, contextual-related-posts/contextual-related-posts.php, font-awesome/font-awesome.php, font-squirrel/index.php, ga-google-analytics/ga-google-analytics.php, iframe-shortcode/iframe-shortcode.php, insert-html-snippet/insert-html-snippet.php, instagram-feed/instagram-feed.php, java-applet-embed/java-applet-embed.php, jetpack/jetpack.php, mailpoet/mailpoet.php, page2cat/page2cat.php, portfolio-filter-gallery/portfolio-filter-gallery.php, posts-for-page/posts-for-page.php, primary-feedburner/index.php, rss-links-manager/rss-links-manager.php, sg-cachepress/sg-cachepress.php, so-widgets-bundle/so-widgets-bundle.php, spacer/index.php, ssl-insecure-content-fixer/ssl-insecure-content-fixer.php, theme-check/theme-check.php, tinymce-advanced/tinymce-advanced.php, tumblr-widget-for-wordpress/tumblr-widget.php, tweet-old-post/tweet-old-post.php, use-any-font/use-any-font.php, video-embed-thumbnail-generator/video-embed-thumbnail-generator.php, wp-google-fonts/google-fonts.php, wp-smushit/wp-smush.php, wp-super-cache/wp-cache.php, wp-super-edit/wp-super-edit.php, wp-tumblr-embeder/wp-tumblr.php
    Sending Method: MailPoet
    Sending Frequency: 70 emails every 15 minutes
    Task Scheduler method: WordPress
    Cron ping URL: https://mwgerard.com?mailpoet_router&endpoint=cron_daemon&action=ping
    Default FROM address: [email protected]
    Default Reply-To address: [email protected]
    Bounce Email Address: [email protected]
    Total number of subscribers: 55
    Plugin installed at: 2015-04-10 12:31:54

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Wysija

    (@wysija)

    Hi @mwgerard

    Can you please, try to get the OS and Safari version numbers with those subscribers so we can further investigate that?

    Thanks in advance and sorry for the inconvenience.

    Thread Starter mwgerard

    (@mwgerard)

    That is not possible for me to do. It is my subscribers that are having this problem.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Error: “cannot decode raw data”’ is closed to new replies.