Error but no message

  • Resolved tony.localword

    (@tonylocalword)


    3 years, 2 months ago

    I see the red Exclamation on the admin bar, but when I go to settings, there is no message. I tried deleting and reinstalling (after setting Complete Deactivation). I use w3 Total Cache, but I have SpamFirewall disabled.

    Why is there an error signal, but no error message?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @tonylocalword

    Probably there is some caching issue that is causing the issue. Could you please clear the website’s cache?

    Did it help?

    Thread Starter tony.localword

    (@tonylocalword)

    Clearing the cache did not help. I disabled the cache, which cleared the error, but when I re-enabled the cache the error came back.

    I just realized the message about w3total cache being incompatible is probably the error message, because it’s all in red? But since SpamFirewall is disabled, there should be no error or message.

    If that’s true, maybe you should update that so there’s no error?

    Thanks

    Plugin Support amagsumov

    (@amagsumov)

    @tonylocalword,

    Please give us 1-2 days to test w3 Total Cache on our environment.

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @tonylocalword,

    We have fixed the problem. All the changes will be included in the next stable release.

    Please, reinstall the plugin.

    Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    Here is a guide for you:

    Go to WordPress Administrator Panel —> Plugins.
    Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    Download the plugin archive from the link above.
    Go to Plugins —> Add New —> Upload Plugin.
    Choose the downloaded archive and press “Install Now”.

    Don’t forget to refresh a page.

    Thank you.

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 5 replies - 1 through 5 (of 5 total)
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