Error building my account

Hello @maisfinancaspt

Thank you very much for reaching out to us ??

I have thoroughly read your message and reviewed the screen recording you shared.

With due respect, I would like to inform you that our support team assisted you with the issues you had earlier. Besides, our support team does its best to respond to every support ticket we receive as quickly as possible.

We are extremely sorry to hear about the inconvenience you had. It was totally unexpected. Please accept our sincere apologies.

Would you please create a ticket on our support website including all the details about the issues you are having?

https://woolentor.com/contact/

It would be better for both you and us. Our support team will definitely assist you with this.

Kind regards,
Tarek

Hello!

Thank you for your attention and I take this opportunity to correct you, supposedly the problem was a caching plugin, that has already been uninstalled and the same problem persists, so the problem has not been solved and I can also show you the printscreens of emails over these months, in which I basically no longer have an answer to my emails… it’s good that we have proof through emails, because my impression with your service honestly is not the best, I’m with this problem for a long time, I can not put this part of my site available to customers because I’m with this problem… I bought this plugin to speed up and give a better look to my website and my account got even worse…
Honestly, I have already solved several conflicts through this wordpress area and by email you stop answering me, so I would like to solve this problem here…

Thank you

I wanted to add a question and I don’t know if it is necessary to create a new ticket…
I have an email created for Reset and for forgot password, in my wordpress under Users>All Users>Send password reset email, can I replace that default email with the one I created by woolentor?
I questioned the wordpress plugin and he advised me to talk to you or another plugin…

I am waiting for an answer,
Thank you,

Hello @maisfinancaspt

Thanks for your valuable response. It was never our intention to put you through the troubles you encountered.

I apologize on behalf of our support staff who made such a bad impression on you ??

I think a support ticket would be a better option when it comes to solving any complicated issue that is associated with your website’s back-end.

Best regards,
Tarek

No, it’s not necessary to create a new ticket. You can continue the conversation through the existing ticket/email.

About the question you asked:

Are you asking if it is possible to use a WooLentor template to replace the default email design for the “Send password reset email,” which is located at

Users>All Users>Send password reset email ?

If yes, then I am afraid this option is not available in our plugin.

Hope this helps!

Sincerely,
Tarek

• This reply was modified 2 years, 5 months ago by Tarek Aziz.

Hello!
So I will use this plugin “WPForms Blog” to complement this process, can you tell me if this plugin generates conflict with woolentor?

Hello @maisfinancaspt

Hopefully, there won’t be any problem while using this plugin with WooLentor. You can try using it. In case you still encounter any issue, feel free to contact us and we’ll be happy to help you out.

Best regards,
ZenaulIslam