Error authentication WordPress.com account

Hi there, @rent2888,

Thanks for reaching out! I don’t speak Spanish so I used Google Translate to translate your message. Hope that’s okay with you ??

It sounds like you’re having connection issues, specifically when trying to connect Jetpack and your site by using a WordPress.com account which the system indicates as already connected to naother user with that site.

To investigate further, the first thing I’d like to sort out is the overall Jetpack connection, which appears to be broken due to a server block—specifically, we’re seeing a 503 error code.

A web server sends this error when you exceed your server’s resource limits. This may mean that you need to upgrade your server. As mentioned, you will need to contact your hosting provider about this. They can investigate why this is happening on your server and offer suggestions for how to fix it.

Hope that’s all clear! Once that’s fixed, try to reconnect Jetpack by using the account that was erroring (clear your browser cache first!), and let us know how it goes.

Hola @erania-pinnera ! Muchas gracias por tu aporte, ya mismo voy a realizar las pruebas necesarias, y te cuento como me va, espero que con eso se solucione, gracias!

Hola @rent2888,

You are very welcome! Take your time to run your tests, and let us know how it goes.

Speak soon!

Hey @rent2888!

Just touching base to check if you have any updates for us. Let us know if so, thanks!

Hello @rent2888,

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!