Error at checkout with 3.0.5

  • Resolved brownaddesign

    (@brownaddesign)


    8 years, 1 month ago

    I upgraded a client site to 3.0.5 and ran into the error message:

    “Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.”

    The error only appeared for new customers or customers not logged into their account who were entering their cc info. If it was an existing customer logged into their account with their cc info stored, the order processed successfully.

    After trying multiple things, we downgraded to 3.0.2 and are able to avoid the error message. Naturally this is very frustrating to us and our client as many sales were lost in the meantime.

    I do have a ticket open at WooCommerce which is going on 24 hours still waiting on a response…

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We may be able to help you better via ticket in this case, as we can take a closer look at your site.

    I’ll be happy to check the status of your ticket – what’s the ticket number?

    Thread Starter brownaddesign

    (@brownaddesign)

    Thanks Hannah, it’s ticket #474998

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    You’re at the top of the queue, so can expect an answer from us shortly.

    Thread Starter brownaddesign

    (@brownaddesign)

    Thank you!

    Same issue here ??

    My Stripe checkout keep failing. Receiving multiple emails from customers that can’t order. They receive this message “Please enable cookies and javascript”

    Running version 3.0.5

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    @naikstercom – please create your own thread to receive support.

    Hello, is there any news on the status of this thread and a fix? Using stripe.js option in the plugin allows transactions to go through without issue.

    @fernashes, @brownaddesign,

    Upgraded the plugin to version 3.0.5 and gateway failed with this same error message

    “Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.”

    No matter if client logged in or not. Did full debug looking for JS conflict – nothing.

    In the end we did as @brownaddesign and rolled back to v 3.0.2 and works again.

    I wonder how many of the 80,000 active installs this is actually affecting and how much money those businesses are losing through lost sales?

    yoyoma1974

    (@yoyoma1974)

    any update on this ticket?

Viewing 10 replies - 1 through 10 (of 10 total)
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