ERROR: An error was encountered while trying to authenticate. Please try again.

  • Resolved mdtarik

    (@mdtarik)


    10 months, 3 weeks ago

    ERROR: An error was encountered while trying to authenticate. Please try again.

    Can’t login my WordPress Dashboard Account

    Please help me. Please please please

    • This topic was modified 10 months, 3 weeks ago by mdtarik.
Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @mdtarik, thank you for reaching out.

    Do you have 2FA and/or reCAPTCHA enabled in Wordfence? It seems like the message you’re seeing is down to a problem when logging in.

    Have you also hidden your WordPress login pages with a plugin? Some plugins and operations require the default WordPress paths so it could be worth disabling any plugins that modify this location and see if the authentication issue gets solved. Currently, Wordfence’s 2FA and reCAPTCHA only works with default login/registration pages for WordPress and WooCommerce so custom paths and pages will likely encounter problems such as this.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)
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