Error: An Amazon Pay payment method was not chosen

  • Resolved invisiblue

    (@jayharle)


    4 years ago

    Hi,

    We’re unable to get Amazon Pay checkout working.

    Firstly, I can confirm that we meet the requirements for the plugin. We had it working fine on the older copy of the site, which we just redesigned, and now checkout is not working on the new site.

    Login to Amazon seems to work fine during the checkout process, however, when we reach the final payment step, we’re receiving an error message, “Error: An Amazon Pay payment method was not chosen.”

    We’ve tried everything we could think of to troubleshoot this, including:
    – Confirming that the Amazon Pay API keys are hooked up correctly, multiple times.
    – Deactivating and reactivating the Amazon Pay plugin.
    – Deleting all plugin specific database rows from the Options table, reactivating the plugin, and re-setting up the Amazon connection and keys.

    I’ve uploaded helpful screenshots of the plugin settings page, the error showing on the checkout, the WooCommerce log here: https://drive.google.com/drive/folders/1iDdvBSLq0LLNxcu9dGyVh9og0IohVdR_?usp=sharing

    I can provide you with site access if that would help.

    Currently we have the Amazon Pay plugin disabled, but I can enable this if you would like to review the site settings.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter invisiblue

    (@jayharle)

    Hi just making sure this request was seen. Thanks

    Thread Starter invisiblue

    (@jayharle)

    Hi, checking in again to see if someone can please help with this.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This sounds like something is blocking the Amazon Pay method that was chosen from being reported to your site.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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