Error – Amount must match the 3D Secure authorization amount

Thank you. I have used now version 1.9.4t2. Same procedure as before – and, sorry, same result. The “3D Secure Windows” still shows the subtotal (and not the total incl. the VAT) and so the result is: “Error – Amount must match the 3D Secure authorization amount.”
Is there a way to obtain the ‘Total’ amount displayed in the ‘CheckOut view’ instead of that shown in the ‘Basket view’?

Thank you. I have tried version 1.9.4t2, but – sorry – I get the same result. Once the ‘Total’ in the “Basket view” is different from that in the “Checkout view”, things go awry and end up in “Error – Amount must match the 3D Secure authorization amount.” The 3D secure window (popping up after CC details have been entered and the ‘Place order’ button has been pressed) shows the amount of the ‘Total’ in the “Basket view”.
Does this
https://stackoverflow.com/questions/39529582/woocommerce-get-total-on-checkout-page
help?

Dear Alexander,
since the VAT problem still persists, I wonder if an update to v4.3.1 of WooCommerce will help (we are still running 3.9.3).
Is your WooCommerce Braintree Payment Gateway 1.9.4 compatible with WooCommerce 4.3.1?

Joerg

Hi Joerg.

Is your WooCommerce Braintree Payment Gateway 1.9.4 compatible with WooCommerce 4.3.1?

Yep. At least there were no reports it isn’t.

since the VAT problem still persists, I wonder if an update to v4.3.1 of WooCommerce will help (we are still running 3.9.3).

I doubt it. Since the issue is caused by a possible conflict between plugins, the only way to get this fixed is to figure out why this is happening using your setup. Perhaps you have a staging or dev site where I can have a look at the things in your environment?

Hi Alexander,
thanks a lot for your quick reply.
I have WordPress, WooCommerce and all the other plugins updated to the most recent version.
The system status report only complains about the following issues:
### Active Plugins (8) ###
…
Visual Form Builder: by Matthew Muro – 3.0.1
WooCommerce Braintree Payment Gateway: by wp.insider – 1.9.4 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce EU VAT Number: by WooCommerce – 2.3.14 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 (I think we don’t use this plugin).
WooCommerce Services: by Automattic – 1.23.2 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1

Let’s see if this help to solve the problem.

Unfortunately we don’t have a staging or development site. For debugging, would you need administror rights only to the WordPress website or to our complete webspace (e.g. to access files individually)? Or can I prepare something that would help you for testing?

Good start would be if you can provide URL to your website so I can have a closer look.

This is
https://polyhedron.com/

Hello again,

unfortunately, the problem still persists. Today we had the case that someone from the UK ordered some item, but his payment was blocked. He wrote:
I’ve tried to make the purchase on your (new?) website, however it is impossible to complete. The reason for this, it seems, is that the card validation is failing because the amount requested at validation is the subtotal (￡253), excluding VAT, however the subsequent request is the full amount, which is automatically blocked (please see images below).

At present we use the following plugin versions:

Jetpack by WordPress.com: by Automattic – 8.9.1
TablePress: by Tobias B?thge – 1.12
Visual Form Builder: by Matthew Muro – 3.0.1
WooCommerce Braintree Payment Gateway: by wp.insider – 1.9.4 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce EU VAT Number: by WooCommerce – 2.3.23 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2

Is there anything we can do about it?

Joerg

Just an update:

The problem still persists.

Today a customer from the UK reported (again) that a purchase failed because of

Error – Amount must match the 3D Secure authorization amount.

If someone knows an alternative plugin for the BraintreePayment Gateway that works, I’d be happy to know about.

Current plugin status:
WordPress address (URL): https://polyhedron.com
Site address (URL): https://polyhedron.com
WC Version: 4.8.0
REST API Version: ? 4.8.0
WC Blocks Version: ? 3.8.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.7.3
Log Directory Writable: ?
WP Version: ? 5.5.3 – There is a newer version of WordPress available (5.6)

WC Database Version: 4.8.0

### Active Plugins (8) ###

Jetpack by WordPress.com: by Automattic – 9.2.1
TablePress: by Tobias B?thge – 1.12
Visual Form Builder: by Matthew Muro – 3.0.1
WooCommerce Braintree Payment Gateway: by wp.insider – 1.9.4
WooCommerce EU VAT Number: by WooCommerce – 2.3.25
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Shipping & Tax: by Automattic – 1.25.3 (update to version 1.25.4 is available)
WooCommerce: by Automattic – 4.8.0

### Theme ###
Name: Escapade
Version: 1.1.3

Server Info: Apache
PHP Version: 7.3.25
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1i

I have deactivated the “WooCommerce Braintree Payment Gateway (by wp.insider)” in WooCommercie and I have activated the “Braintree For WooCommerce (by Payment Plugins)”.
Hope that’s doing better.