error after upgrade from 5.2.0

  • Resolved technotrach

    (@technotrach)


    2 years ago

    I got error after upgrading from 5.2.0
    Warning: openssl_cipher_iv_length(): Unknown cipher algorithm in /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-content/plugins/zero-bs-crm/includes/class-encryption.php on line 35

    Fatal error: Uncaught Error: Length must be greater than 0 in /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-content/plugins/zero-bs-crm/includes/class-encryption.php:36 Stack trace: #0 /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-content/plugins/zero-bs-crm/includes/class-encryption.php(36): openssl_random_pseudo_bytes() #1 /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-content/plugins/zero-bs-crm/includes/ZeroBSCRM.Migrations.php(692): Automattic\JetpackCRM\Encryption->encrypt() #2 /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-content/plugins/zero-bs-crm/includes/ZeroBSCRM.Migrations.php(237): zeroBSCRM_migration_53() #3 /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-content/plugins/zero-bs-crm/includes/ZeroBSCRM.Core.php(1747): zeroBSCRM_migrations_run() #4 /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-includes/class-wp-hook.php(307): ZeroBSCRM->init() #5 /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filt in /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-content/plugins/zero-bs-crm/includes/class-encryption.php on line 36

    CRM Core Version: Version 5.2.0
    Database Version: Database Version 3.0
    DAL Version: Data Access Layer Version 3.0
    MySQL Version: 5.5.5-10.3.35-MariaDB-log
    InnoDB Storage Engine: Galimas
    SQL Permissions: Atrodo Gerai
    Locale: WordPress Locale is set to lt (Server: C)
    Asset Upload Directory: /home/pikovalanda/domains/pikovalanda.lt/public_html/wp-content/uploads/zbscrm-store
    WordPress Version: WordPress versija 6.0.3
    Server Connectivity: Connectivity Okay.
    DateTime Setting: CRM Time: 2022-10-29 13:22:08 (GMT: 2022-10-29 10:22:08)
    Dev/Production Mode: Gamyba
    Pretty Permalinks: Permalinks /%postname%/
    Noto Sans Font installed: Font installed
    Serverio aplinka:
    Server Default Timezone: UTC
    cURL: CURL is enabled on your server.
    zlib (Zip Library): zlib yra tinkamai ?jungtas jūs? serveryje.
    Multibyte String (mbstring PHP module): The mbstring PHP module is properly enabled on your server.
    PDF Engine: PDF Engine is properly installed on your server. (Version 1.0.2)
    PDF Font Set: PDF Font set appears to be installed on your server.
    PHP Version: PHP Version 7.4.29
    Memory Limit: 256M
    Max Execution Time: 300 seconds
    Max File POST: 64M
    Max File Upload Size: 64M
    WordPress Max File Upload Size: 64M
    Jetpack CRM perk?limas baigtas:
    Migration: 2.4.0: Atliktas February 7, 2021, 12:03 pm (S?kmingai)
    Migration: 2.8.8: Atliktas February 7, 2021, 12:03 pm (S?kmingai)
    Migration: 2.96.3: Atliktas February 7, 2021, 12:03 pm (S?kmingai)
    Migration: 2.99: Atliktas February 7, 2021, 12:03 pm (S?kmingai)
    Migration: 4.1.0: Atliktas April 6, 2022, 8:58 pm (S?kmingai)
    Migration: 4.1.1: Atliktas May 9, 2022, 7:13 pm (S?kmingai)
    Migration: 5.0: Atliktas May 28, 2022, 7:15 am (S?kmingai)
    Pl?tiniai:
    External Source Register:
    WooCommerce (woo)
    PayPal (pay)
    Envato (env)
    CSV Import (csv)
    Form Capture (form)
    Gravity Forms (gra)
    API (api)
    WorldPay (wpa)
    Stripe (str)
    WordPress (wordpress)
    Contact Form 7 (cf7)
    Jetpack Contact Form (jetpack_form)
    GiveWP (givewp)`

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @technotrach,

    Thanks for reporting this. Could you try updating Jetpack CRM plugin to version 5.4? This should fix the error you reported.

    Let me know how it goes, and if you get the same error again, we’ll escalate it to our tech team.

    Thread Starter technotrach

    (@technotrach)

    Hi, error still accours after updating to 5.3 5.4 5.4.1

    Jay

    (@bluejay77)

    Hi @technotrach,

    Thank you for letting us know. We have escalated this issue to our developers, and we’ll let you know as soon as we know more. Thanks!

    Plugin Author bradshawtm

    (@bradshawtm)

    Hi there! It seems like the issue is that your OpenSSL implementation doesn’t support the AES-256-GCM cipher, or else is returning only a lower-case name for the cipher:

    https://bugs.php.net/bug.php?id=74116

    That said, we’ve got a patch in the works; do you mind sending us a message here and we can provide that patched version to you to test?

    https://kb.jetpackcrm.com/reporting-bugs-to-us/

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @technotrach,

    Just echoing my colleague above to let you know that the patch is ready! You’re welcome to contact us via this link so we can send it to you directly.

    The patch will be included in the following CRM releases, but we’d like to get the patch before the new update to fix the issue faster.

    Jay

    (@bluejay77)

    Hi @technotrach,

    We have released Jetpack CRM v.5.4.2 which includes the fix for the issue you’ve reported.

    Would you try updating to the latest version of Jetpack CRM and let us know if you still run into the issue? Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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