Error After updating to latest version

Hi @sujal-karki,

Thank you for contacting us! There may have been a problem during the update of the plugin, so I would suggest first fully deactivating and deleting the plugin and then doing a fresh install.

If the problem persists after this, please send us a support request here and include the System Info from the plugin and we’ll be happy to investigate further. Please only include the System Info in a support request on our website as this information should not be shared publicly.

Thanks!
Louis

Hey Louis,

I have already opened a support ticket but did not hear back on that, so I have started this thread here. The ticket is opened using sujal.lastdoor@gmail.com email.

Another thing is I have already removed the plugin and re-added it which did not solved the issue either.

Thanks

Hi @sujal-karki,

Thanks for the update! Apologies for the delay; I checked our inbox and we have received your support request and will send you a response there with more information as soon as possible. Thank you for your patience.

Thanks!
Louis

Hi,

I’m receiving the same error on Smash Balloon Custom Facebook Feed 4.3.4 and Smashballoon Youtube Feed 2.0.7 is active.

Uncaught Error: Class \"Smashballoon\\Customizer\\Container\" not found in "plugins/youtube-feed-pro/youtube-feed.php:78"

Thanks

Hi @convey and @sujal-karki,

I have notified our development team of this error occurring so they can help investigate this and resolve any issues. I will send an update here as soon as I have more information. Thanks for your understanding and patience.

Thanks!
Louis

Hi, a quick update here – our development team believes they have found the cause for this and we should have a fix available in an update soon. @convey, if possible could you send us a support request here so we can check some more specific information? @sujal-karki, since you’ve already submitted a ticket, we’ll contact you via that ticket with more information shortly.

Thanks!
Louis