Error after updating to 5.0.4

  • Resolved cybeardjm

    (@didierjm)


    3 years, 6 months ago

    Hi,
    Have Tripetto on 2 blogs.
    1 had no problem so far.
    On the 2nd update seems fine, plugin seems to work, but :
    When I try to load /wp-admin/update-core [.] php
    WP (5.8.1 BTW) now says : “There was a problem activating Tripetto. Please report the following error to support [@] tripetto.com: Duplicate column name ‘settings'”

    Tried to deactivate : same
    Had to remove the plugin totally…

    Sincerely
    DJM

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Tripetto

    (@tripetto)

    Hello DJM,

    First of all, thank you for reporting this issue. We apologize for the inconvenience.
    We’re testing a lot, so we’re curious to find out what happened here. Version 5 of the plugin introduces two new database fields (settings and token). Apparently, something went/goes wrong on your 2nd blog. It looks like it’s trying to change the database even though the new ‘settings’ field is already there.

    We have a couple of questions:

    1. You wrote you had to remove the plugin. Did you also install the plugin again? Are there still any problems now? When you deactivate the plugin and remove it, the database tables get removed as well. So then a new plugin install will result in a fresh set of database tables (basically a fresh plugin install). Probably that resolved the issue in your case, but not the root cause;

    2. Are there any differences between your first and second blog hosting environment (WP version, PHP version, etc.)? So far, we don’t have any other reports from users running into the same issue. I think something went wrong during the update process leading to an incomplete update;

    3. Do you have access to the wp-debug.log on your server? Is it possible to retrieve that file and send it to us? I think it contains valuable information about what went wrong during the initial update process.

    Hope to hear from you and thanks for your help!

    Kind regards,

    Mark
    Tripetto

    • This reply was modified 3 years, 6 months ago by Tripetto.
    Thread Starter cybeardjm

    (@didierjm)

    Hi Mark,
    – No didn’t try to reinstall yet. Will do.
    – the 2 blogs are on the same hosting platform, each being a subdomain of my main domain.
    – will check for the log file and come back to you.
    Sincerely
    DJM

    Thread Starter cybeardjm

    (@didierjm)

    A fresh install didn’t generate the error msg.
    Debug was not activated, will check if there’s a log file.
    Sincerely
    DJM

    Plugin Author Tripetto

    (@tripetto)

    Ok, just let us know when there is a log file. For now, I’m closing this issue, since we cannot reproduce it or investigate any further. Feel free to reopen the issue if you have more information or when it happens again.

    Thank you for your time!

    Kind regards,

    Mark
    Tripetto

Viewing 4 replies - 1 through 4 (of 4 total)
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