Error after restoring WordPress.

Greetings @john210360

It seems this error does not refer to the CleanTalk plugin.

What makes you think it does?

Be well,

CleanTalk doesn’t display the anti-spam statistics. Instead it displays

Something went wrong! Error: “CONNECTION_ERROR : “Unknown Error. Last error: include_once(): Failed opening ‘/var/lib/sec/wp-settings.php’ for inclusion (include_path=’.:/usr/share/php’)”.

When I go to the CleanTalk configuration page it displays:

2021-08-28 12:49:34: Error occurred while updating SpamFireWall local base. Error: CREATE TEMP TABLES: COULD NOT CREATEwp_cleantalk_sfw_temp

It is probably a WordPress misconfiguration issue because it happened after a restore.

Hello, @john210360.
Please, re-install the CleanTalk Anti-Spam Plugin with the Complete Deactivation option:
? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes;
? WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete.

Then install it anew:
https://cleantalk.org/help/install-wordpress

It will solve the issue. Did it help?

I granted create and drop rights on the wordpress database to the wordpress user. Then I reinstalled CleanTalk. That solved the database access error.

I am now left with only one error on the dashboard: JSON_DECODE_ERROR.

Do you have a solution for that?

Thanks again for your help.

• This reply was modified 3 years, 6 months ago by john210360.

Please, synchronize the plugin:
? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button “Synchronize with Cloud”

If it didn’t help, please tell me the following details:
1. Your PHP version
2. Your WordPress version
3. The CleanTalk plugin version you are using

Thank you.

That didn’t work.

PHP version = 7.4.16
Wordpress version: 5.7.2
CleanTalk version: 5.160.2

Thanks.

Thank you for your reply.
I’ve passed your details to the programmer staff.
We will write back to you within 2-3 business days. Please, wait.

Hello,

Could you check it once again? We had a server-side issues.

Best regards.

I have found the problem. After disabling the WP Fastest Caching plugin and synchronizing with the cloud all CleanTalk error messages disappeared.

Thanks again for your help.

Thank you for your confirmation.
Kind regards.

But I am not using WP Fastest Cache?

Please, repeat the following, @cleanadmin:
? WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Activate again
? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button “Synchronize with Cloud”

Did it help?

Hello, @cleanadmin
We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.