Error after purhcase

Hello,

Can you go to WooCommerce > Settings > Advanced > Page setup, and check if order received page is set properly?

https://woocommerce.com/document/woocommerce-endpoints-2-1/

If you’d like to check further, please share a copy of your site’s System Status You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi,

I think it was set up properly. Thanks for your answer.

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://www.levelstore.fi
Site address (URL): https://www.levelstore.fi
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.5.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 8.1.3
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.82.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.3.32-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp_
Total Database Size: 10.93MB
Database Data Size: 8.42MB
Database Index Size: 2.51MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 3.05MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 2.50MB + Index: 0.25MB + Engine InnoDB
wp_posts: Data: 1.48MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 21
custom_css: 1
customize_changeset: 14
e-landing-page: 1
elementor_library: 12
nav_menu_item: 6
page: 12
post: 2
product: 1
revision: 342
shop_coupon: 1
shop_order: 11
wp_global_styles: 3
wp_navigation: 3
wp_template_part: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Contact Form 7: by Takayuki Miyoshi – 5.5.6
Elementor Pro: by Elementor.com – 3.6.5
Elementor: by Elementor.com – 3.6.5
Essential Addons for Elementor: by WPDeveloper – 5.1.1
Google Listings and Ads: by WooCommerce – 1.12.5
Jetpack: by Automattic – 10.8
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.24.1
LiteSpeed Cache: by LiteSpeed Technologies – 4.6
Maintenance: by WebFactory Ltd – 4.05
Really Simple SSL: by Really Simple Plugins – 5.3.1
Visma Pay Payment Gateway: by Visma – 1.0.5
WooCommerce Shipit: by Lauri Karisola / markup.fi – 1.9.6
WooCommerce Carrier Agents: by Lauri Karisola / markup.fi – 1.4.0
WooCommerce Blocks: by Automattic – 7.5.0
WooCommerce: by Automattic – 6.4.1

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 4.2.2
Thanks Redirect for WooCommerce: by Nitin Prakash – 3.1

### Must Use Plugins (1) ###

WordPress automation by Installatron: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /tuotteet/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #8 - /kassa/
My account: #9 - /oma-tili/
Terms and conditions: #478 - /toimitusehdot/

### Theme ###

Name: Hello Elementor
Version: 2.5.0
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 110
Oldest: 2022-03-31 06:45:00 +0000
Newest: 2022-04-27 18:37:11 +0000

Pending: 2
Oldest: 2022-04-28 18:35:38 +0000
Newest: 2022-04-28 18:37:11 +0000

### Status report information ###

Generated at: 2022-04-27 19:04:39 +00:00

Hello,

Thanks for sending this information, to check better I’d need to ask for one more piece of information:

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Looking forward to hearing from you.

Hi,

There are two of them:

2022-04-07T08:50:39+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:286
Stack trace:
#0 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(167): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions()
#1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions()
#2 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func()
#3 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request()
#4 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#5 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/plugin.php(474): WP_Hook->do_action()
#6 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-admin/admin-ajax.php(187): do_action()
#7 {main}
  thrown t?ss? /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php rivill? 286

AND

2022-04-27T08:43:22+00:00 CRITICAL Uncaught Error: Call to undefined function PHPMailer\PHPMailer\mail() in /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/PHPMailer/PHPMailer.php:874
Stack trace:
#0 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/PHPMailer/PHPMailer.php(1923): PHPMailer\PHPMailer\PHPMailer->mailPassthru()
#1 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/PHPMailer/PHPMailer.php(1657): PHPMailer\PHPMailer\PHPMailer->mailSend()
#2 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/PHPMailer/PHPMailer.php(1493): PHPMailer\PHPMailer\PHPMailer->postSend()
#3 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/pluggable.php(544): PHPMailer\PHPMailer\PHPMailer->send()
#4 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(655): wp_mail()
#5 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send()
#6 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(307): WC_Email_New_Order->trigger()
#7 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#8 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/plugin.php(522): WP_Hook->do_action()
#9 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/woocommerce/includes/class-wc-emails.php(170): do_action_ref_array()
#10 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(307): WC_Emails::send_transactional_email()
#11 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#12 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/plugin.php(474): WP_Hook->do_action()
#13 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(373): do_action()
#14 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(222): WC_Order->status_transition()
#15 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(120): WC_Order->save()
#16 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/visma-pay-payment-gateway/visma-pay-payment-gateway.php(802): WC_Order->payment_complete()
#17 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(307): WC_Gateway_Visma_Pay->check_visma_pay_response()
#18 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#19 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/plugin.php(474): WP_Hook->do_action()
#20 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
#21 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(307): WC_API->handle_api_requests()
#22 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#23 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/plugin.php(522): WP_Hook->do_action()
#24 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp.php(396): do_action_ref_array()
#25 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/class-wp.php(758): WP->parse_request()
#26 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/functions.php(1310): WP->main()
#27 /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-blog-header.php(16): wp()
#28 /home/euvqzbgoss/domains/levelstore.fi/public_html/index.php(17): require('...')
#29 {main}
  thrown t?ss? /home/euvqzbgoss/domains/levelstore.fi/public_html/wp-includes/PHPMailer/PHPMailer.php rivill? 874

Thank you! ??

Hi,

Still need help very bad!

Thank you. ??

Hello,

One error is pointing to Elementor, in this case, you can reach out to Elementor support for further assistance since this forum is specific to WooCommerce core.

The second error looks to be related to PHPMailer, please check with your host, is possible they have disabled or changed the default PHPMailer class.

Also, can you please run a conflict test and let us know if the issue persists?

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Make a test order

If the issue disappears it means there was a conflict, you will be able to re-activate the theme and plugins (one by one) until the cause of the issue is found You can find a more detailed explanation on how to do a conflict test here.

I hope this helps.

We haven’t heard back from you in a while (I believe that at this point you have been able to find a solution), so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks.