error after paypal payment

Can you provide a link to your website and donation page? Can you also go to “Donations > Settings > System Info” and provide that as a Dropbox link or similar? That would help diagnose the issue.

Thanks!

Hi Matt
https://www.glenart.co.uk/g/bravehound/scotty-brand-competition/

### Begin System Info ###

— Site Info

Site URL: https://www.glenart.co.uk/g/bravehound
Home URL: https://www.glenart.co.uk/g/bravehound
Multisite: No

— Hosting Provider

Host: DBH: database3.lcn.com, SRV: https://www.glenart.co.uk

— User Browser

Platform: Apple
Browser Name: Firefox
Browser Version: 49.0
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10.12; rv:49.0) Gecko/201
00101 Firefox/49.0

— WordPress Configuration

Version: 4.4.5
Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Intuition Pro 1.0.0
Show On Front: page
Page On Front: Home (#14)
Page For Posts: Unset
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
Admin AJAX: Accessible
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, cancelled, abandoned

— Give Configuration

Version: 1.6.3
Upgraded From: 1.6.3
Test Mode: Disabled
Currency Code: GBP
Currency Position: before
Decimal Separator: .
Thousands Separator: ,

— Give Page Configuration

Success Page: https://www.glenart.co.uk/g/bravehound/donation-confirmation-2/
Failure Page: https://www.glenart.co.uk/g/bravehound/transaction-failed/
Give Forms Slug: /donations

— Give Gateway Configuration

Enabled Gateways: PayPal Standard, Offline Donation
Default Gateway: PayPal Standard

— Must-Use Plugins

— WordPress Active Plugins

Contact Form 7: 4.3.1
CPO Shortcodes: 1.3.5
CPO Widgets: 1.1.0
Give – Donation Plugin: 1.6.3
PayPal Donations: 1.9.0
Responsive Slider: 0.1.8
The Twitter Profile: 1.0.4
The Twitter Profile – Recent Tweets Extension: 1.0
Visual Form Builder: 2.8.6
WordPress SEO: 1.6.1
WP-SpamShield: 1.9.7.2

— WordPress Inactive Plugins

Akismet: 3.1.5
amoForms: 2.17.4
Charitable: 1.4.6
Custom Post Donations: 4.1.1
Form Maker: 1.8.13
Hello Dolly: 1.6
Newsletters: 4.5.6.2
Quick Page/Post Redirect Plugin: 5.1.5
Seamless Donations: 4.0.19
WS Facebook Like Box Widget: 2.0

— Webserver Configuration

PHP Version: 5.3.28
MySQL Version: 5.6.32
Webserver Info: Apache

— PHP Configuration

Safe Mode: Disabled
Memory Limit: 256M
Upload Max Size: 1024M
Post Max Size: 1024M
Upload Max Filesize: 1024M
Time Limit: 60
Max Input Vars: 1000
URL-aware fopen: On (1)
Display Errors: N/A

— PHP Extensions

cURL: Supported
cURL Version: 7.26.0
zlib: Supported
GD: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed
DOM: Installed
MBString: Installed

— Session Configuration

Give Use Sessions: Enabled
Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: 3;0600;/webtemp
Use Cookies: On
Use Only Cookies: On

### End System Info ###

That’s a WP-SpamShield error message. Please see these relevant links:

• Troubleshooting Guide Step #9
• Troubleshooting Guide Step #13
• FAQ #9

That should help you fix it.

Great cheers
Disable anti-spam for miscellaneous forms – worked.
I liked the idea of whitelist the IP address but cannot find the one for paypal.
any dieas?
thanks again for all your help

Regards
Garry

Hi Garry,

Happy to help. ??

If I can make a suggestion…(Feel free to ignore if it’s no longer relevant…) I see that you’re using quite outdated versions of WP-SpamShield, WordPress and PHP. Please update these, and that alone may take care of the issue. Your version of WP-SpamShield is about 8 months old, which is ancient in internet time, so we’ve made a ton of improvements since then, including better detection and compatibility. (Please see Changelog for details.)

For PHP, in most cases, it’s easy…literally a matter of changing settings in your .htaccess, or if not familiar, you can ask your web host or web developer. You should be able to jump to PHP 5.6 without any problems. (Possibly 7, but go to 5.6 first. If any issues with 5.6, in most cases, you can fall back to 5.5 safely, and give yourself time to make the tweaks needed to upgrade further.) Newer versions of PHP are faster and more efficient. All versions of PHP below 5.6 are not supported, meaning no more security updates, so for security it’s important to update too.

If you’ve already upgraded…just ignore the last two paragraphs. ??

WP-SpamShield added the Whitelisting in a later version than what you have, so you’ll need to upgrade. Once you do upgrade, turn on Logging in your WP-SpamShield settings, and then run a test. When it gets blocked, the IP address will be in the log, and you can add that to the whitelist. But you may not even have an issue. (We’ve worked hard to make sure PayPal doesn’t get blocked.)

Hope that helps!

– Scott

Great thanks Scott.
Hope you have a great weekend
Regards
Garry

You got it!

Wow, it’s the weekend already? ??

You have a great weekend too.

– Scott