Error after attempting to connect Ads Account

  • Resolved konjx

    (@konjx)


    3 years, 9 months ago

    The plugin works wonderfully and was able to sync a thousand products to MC in no time.
    The reporting on what to fix was good as well. However, when we tried to connect our ads account an error showed and the plugin is not working anymore:
    – Spinner in Performance panel
    – Reports and Product Feeds tabs showing “There was an error loading report” snackbars
    – Settings tab > Linked accounts shows spinner

    Here’s what we found in the logs.

    ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Proxy::link_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/link-customer resulted in a 400 Bad Request response:
{"statusCode":400,"error":"Bad Request","message":"Unable to create link for the customer account"}

2021-06-24T08:35:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\MerchantReport::get_report_data {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}
2021-06-24T08:35:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\MerchantReport::get_report_data {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}
2021-06-24T08:36:12+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\MerchantReport::get_report_data {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}`

    Is there a way to reset the settings, try deactivating and deleting the plugin, then reinstalling it, yet the error is still there.

    Looking forward to hearing from you, Thanks in advance!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @konjx,

    We’re happy to hear that you were able to get Merchant Center connected and running! But less pleased about the problems with the Ads account ??

    {"statusCode":400,"error":"Bad Request","message":"Unable to create link for the customer account"}
    This error makes us think that there may be some permissions issues with the Ads account – does the connected Google account have full access to the Ads account? If not, you’ll need to grant full permission before connecting. Otherwise, you might try creating a new Ads account using through the Google Listings & Ads extension.

    Is there a way to reset the settings, try deactivating and deleting the plugin, then reinstalling it, yet the error is still there.

    It looks like your Google account may have become disconnected. We’re working on a fix for situations like this, but for know your best option would be to follow the instructions in this comment: https://github.com/woocommerce/google-listings-and-ads/issues/486#issuecomment-861451332. That should reset your Merchant Center connection and allow you to go through the onboarding again.

    Please let us know if your problems persists!

    Cheers
    Justin

    Thread Starter konjx

    (@konjx)

    Oh yes! Thank you Justin, the issue has been resolved. We had to go back to step to reconnect our Google account though. But it is all good.

    I guess I’ll hold off on connecting the ads account for now as I don’t have all the permissions granted. Thanks again!

    • This reply was modified 3 years, 9 months ago by konjx. Reason: Marked as resolved
Viewing 2 replies - 1 through 2 (of 2 total)
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