Error Activating 2FA w/ Wordfence

  • Resolved skynursery

    (@skynursery)


    3 years ago

    Using the free Wordfence plugin on Chrome browser. Using iPhone with Google Authenticator installed to activate 2FA. Getting this error message when I try to activate:

    “Error Activating 2FA: The code provided does not match the expected value. Please verify that the time on your authenticator device is correct and that this server’s time is correct.”

    Server time and Browser time appear to be synced? Even if one is on UTC and the other on GMT the actual times match to the second. Having trouble figuring out what to change and where, and our hosts were not very helpful.

    Tried to find any useful info on this on the forums but most topics had tips that were inconclusive. Thank you for any help you can offer!

Viewing 2 replies - 1 through 2 (of 2 total)
  • wfjoshc

    (@wfjoshc)

    Hi @skynursery

    Thanks for reaching out!

    Let’s try first to use a different browser to enable 2FA, as there could be an extension or cache causing the issue.

    Also, try navigating to Tools > Diagnostics > Time, be sure the Wordfence Network and server time are within seconds of each other.

    If you’re still having issues after those steps, I would try disabling all plug-ins and reverting to a default theme, such as Twenty Twenty-Two.

    If this will impact site visitors, we highly suggest running a maintenance mode plug-in

    We always recommend making a site backup prior to installing new plugins, in case there would be an issue.

    Please let me know how it goes?

    Thanks,

    Joshua

    wfjoshc

    (@wfjoshc)

    Hi @skynursery

    Sorry for the two responses!

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks!

    Joshua

Viewing 2 replies - 1 through 2 (of 2 total)
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