ERROR abandoned_cart.error

  • Resolved bananamix

    (@bananamix)


    6 years, 7 months ago

    My mailchimp logfiles show the same error several times every day:

    2018-07-28T08:23:23+00:00 ERROR abandoned_cart.error :: email: [email protected] :: attempting product update :: A product with the provided variant ID does not exist in the account for this list.
    2018-07-28T08:23:24+00:00 ERROR abandoned_cart.error :: A product with the provided variant ID does not exist in the account for this list. on 1460 in /homepages/20/xxx/htdocs/xxx.de/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    Do you have any idea how to avoid this problems?
    thanks
    bananamix

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    @bananamix thanks for reaching out. This is a little odd – because your plugin should be syncing the products on and after installation, which of course would be showing the correct variant ID if it did that.

    Our suggestion would be to turn on debug on your plugin logs for the plugin – and then just save your product in the admin area of WooCommerce – then we need to see what happens on the next push up to MailChimp to see if the submission succeeds or if there might be some sort of issue that we need to look into.

    Do you mind doing that and reporting back?

    Thread Starter bananamix

    (@bananamix)

    Hi Ryanhungate,
    just after writing abandoned_cart.error I have changed my system from PHP 5.6 to PHP 7.2. I didn’t see the error again since then and I think the problem is solved now.
    Thanks for your help anyway.
    bananamix

Viewing 2 replies - 1 through 2 (of 2 total)
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