Error 502 only when I log as a super admin

  • Hello

    When I log as a super-admin, I get an error 502 on the mailpoet plugin, when I want for example access the emails page and the subscribers page.

    As soon as I remove the super-admin privilege from my account status , the error 502 disapperas and I can acccess these two pages.

    I thank you for the advice to solve this issue.

    PY

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  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @ebpy

    Thank you for reaching out to us.

    I understand you’re having trouble using the MailPoet plugin as a super-admin. Specifically, you’re seeing a 502 error when trying to access the emails and the subscribers’ page. But when you’re not in super-admin mode, everything works fine.

    This is strange. It sounds like there may be a problem with the super-admin settings. Often, 502 errors are caused by issues with the hosting server, but it could also be related to the plugin or plugin conflicts.

    Try clearing your browser cache. Sometimes old data can cause hiccups.

    A 502 error can occur when your server reaches its PHP memory limit. You can increase the PHP memory limit by editing your wp-config.php file or contacting your hosting provider.

    Ensure that your hosting server has adequate resources to handle super-admin privileges. If your server is running low on resources, it can lead to such errors.

    Check your error logs to see if there’s any specific information about what’s causing the 502 error. You can usually find error logs in your hosting control panel or by contacting your hosting provider.

    I hope this helps.

    Have a great day.

Viewing 1 replies (of 1 total)
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