• Resolved realpower

    (@realpower)


    Hi,
    I see the error “There was an error getting your inbox. Please try again.” while I try to load woocommerce home or analytics. On console I see multiple error 500 like this “https://…./wp-json/wc-analytics/….”
    Here is the log found on woocommerce > status > log.

    what could be the problem?

    thank you

    2022-11-02T13:59:54+00:00 CRITICAL require(): Failed opening required '/home/guban561/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-identity-crisis/src/class-identity-crisis.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/guban561/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php alla riga 90
    
    2022-11-02T14:14:21+00:00 CRITICAL Uncaught Error: Class 'FSVendor\WPDesk\PluginBuilder\Storage\WordpressFilterStorage' not found in /home/guban561/public_html/wp-content/plugins/flexible-shipping/vendor_prefixed/wpdesk/wp-builder/src/Storage/StorageFactory.php:12
    Stack trace:
    #0 /home/guban561/public_html/wp-content/plugins/flexible-shipping/vendor_prefixed/wpdesk/wp-plugin-flow-common/src/Initialization/BuilderTrait.php(56): FSVendor\WPDesk\PluginBuilder\Storage\StorageFactory->create_storage()
    #1 /home/guban561/public_html/wp-content/plugins/flexible-shipping/vendor_prefixed/wpdesk/wp-plugin-flow-common/src/Initialization/Simple/SimpleFreeStrategy.php(50): FSVendor\WPDesk\Plugin\Flow\Initialization\Simple\SimpleFreeStrategy->store_plugin(Object(Flexible_Shipping_Plugin))
    #2 /home/guban561/public_html/wp-content/plugins/flexible-shipping/vendor_prefixed/wpdesk/wp-plugin-flow-common/src/PluginBootstrap.php(83): FSVendor\WPDesk\Plugin\Flow\Initialization\Simple\SimpleFreeStrategy->run_init(Object(FSVendor\WPDesk_Plugin_Info))
    #3 /home/guban561 in /home/guban561/public_html/wp-content/plugins/flexible-shipping/vendor_prefixed/wpdesk/wp-builder/src/Storage/StorageFactory.php alla riga 12
    
    2022-11-02T14:14:29+00:00 CRITICAL require_once(): Failed opening required '/home/guban561/public_html/wp-content/plugins/flexible-shipping/inc/functions.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/guban561/public_html/wp-content/plugins/flexible-shipping/classes/class-flexible-shipping-plugin.php alla riga 188
    
    2022-11-02T14:14:45+00:00 CRITICAL Uncaught Error: Class 'WC_Payment_Gateway_CC' not found in /home/guban561/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payment-gateway-wcpay.php:30
    Stack trace:
    #0 /home/guban561/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php(232): include_once()
    #1 /home/guban561/public_html/wp-content/plugins/woocommerce-payments/woocommerce-payments.php(152): WC_Payments::init()
    #2 /home/guban561/public_html/wp-includes/class-wp-hook.php(308): wcpay_init('')
    #3 /home/guban561/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
    #4 /home/guban561/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #5 /home/guban561/public_html/wp-settings.php(480): do_action('plugins_loaded')
    #6 /home/guban561/public_html/wp-config.php(95): require_once('/home/guban561/...')
    #7 /home/guban561/public_html/wp-load.php(50): require_once('/home/guban561/...')
    #8 /home/guban561/public_html/wp-blog-header.php(13): require_once('/home/guban56 in /home/guban561/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payment-gateway-wcpay.php alla riga 30
    
    2022-11-02T14:14:45+00:00 CRITICAL Uncaught Error: Class 'WC_Payment_Gateway_CC' not found in /home/guban561/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payment-gateway-wcpay.php:30
    Stack trace:
    #0 /home/guban561/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php(232): include_once()
    #1 /home/guban561/public_html/wp-content/plugins/woocommerce-payments/woocommerce-payments.php(152): WC_Payments::init()
    #2 /home/guban561/public_html/wp-includes/class-wp-hook.php(308): wcpay_init('')
    #3 /home/guban561/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
    #4 /home/guban561/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #5 /home/guban561/public_html/wp-settings.php(480): do_action('plugins_loaded')
    #6 /home/guban561/public_html/wp-config.php(95): require_once('/home/guban561/...')
    #7 /home/guban561/public_html/wp-load.php(50): require_once('/home/guban561/...')
    #8 /home/guban561/public_html/wp-blog-header.php(13): require_once('/home/guban56 in /home/guban561/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payment-gateway-wcpay.php alla riga 30
    
    2022-11-02T14:23:23+00:00 CRITICAL require(): Failed opening required '/home/guban561/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Integrations/IntegrationRegistry.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/guban561/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php alla riga 90
    
    2022-11-02T14:26:46+00:00 CRITICAL require(): Failed opening required '/home/guban561/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Notes/MerchantEmailNotifications.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/guban561/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php alla riga 90
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi,

    May I ask for one additional piece of information? Please share a copy of your site’s System Status? It is located under WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. Thank you.

    Thread Starter realpower

    (@realpower)

    Here it is.
    Thank You

    ### WordPress Environment ###
    
    WordPress address (URL): https://www.gubana.eu
    Site address (URL): https://www.gubana.eu
    WC Version: 7.0.0
    REST API Version: ? 7.0.0
    WC Blocks Version: ? 8.5.1
    Action Scheduler Version: ? 3.5.2
    Log Directory Writable: ?
    WP Version: 6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.32
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.36-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.0.0
    WC Database Prefix: pf_
    Dimensione totale database: 69.73MB
    Dimensione dati database: 66.70MB
    Dimensione indice database: 3.03MB
    pf_woocommerce_sessions: Dati: 0.20MB + indice: 0.02MB + motore InnoDB
    pf_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    pf_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_woocommerce_order_itemmeta: Dati: 0.13MB + indice: 0.03MB + motore InnoDB
    pf_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    pf_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_actionscheduler_actions: Dati: 0.14MB + indice: 0.13MB + motore InnoDB
    pf_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_actionscheduler_logs: Dati: 0.09MB + indice: 0.09MB + motore InnoDB
    pf_cmplz_cookiebanners: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_cmplz_cookies: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_cmplz_services: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    pf_e_events: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_options: Dati: 4.03MB + indice: 0.13MB + motore InnoDB
    pf_postmeta: Dati: 43.22MB + indice: 0.64MB + motore InnoDB
    pf_posts: Dati: 17.47MB + indice: 0.22MB + motore InnoDB
    pf_rank_math_404_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_rank_math_analytics_gsc: Dati: 0.27MB + indice: 0.41MB + motore InnoDB
    pf_rank_math_analytics_inspections: Dati: 0.05MB + indice: 0.11MB + motore InnoDB
    pf_rank_math_analytics_keyword_manager: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_rank_math_analytics_objects: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_rank_math_internal_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_rank_math_internal_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_rank_math_redirections: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_rank_math_redirections_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_trustindex_google_reviews: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_usermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    pf_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
    pf_wc_admin_note_actions: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
    pf_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    pf_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    pf_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    pf_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    pf_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    pf_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    pf_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    
    ### Post Type Counts ###
    
    attachment: 103
    custom_css: 2
    customize_changeset: 2
    elementor_library: 4
    nav_menu_item: 6
    page: 20
    post: 2
    product: 5
    product_variation: 10
    revision: 925
    shop_order: 25
    wc_product_table: 1
    wp_global_styles: 3
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (22) ###
    
    Autoptimize: by Frank Goossens (futtta) – 3.0.4
    Cache Enabler: by KeyCDN – 1.8.7
    CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.1
    Google Tag Manager for WordPress: by Thomas Geiger – 1.15
    EAN for WooCommerce: by WPFactory – 4.3.4
    Elementor: by Elementor.com – 3.6.5
    WebToffee PayPal Express Checkout Payment Gateway for WooCommerce ( Free ): by WebToffee – 1.7.6
    Flexible Shipping: by Octolize – 4.15.0
    Happy Elementor Addons: by weDevs – 3.5.2
    Leaflet Map: by bozdoz – 3.0.4
    Ocean Extra: by OceanWP – 1.9.4
    Rank Math SEO PRO: by Rank Math – 3.0.22
    Rank Math SEO: by Rank Math – 1.0.100.1
    Sticky Header OceanWP: by Oren Hahiashvili – 1.0.8
    WooCommerce Product Table Lite: by WC Product Table – 2.6.0
    WebP Converter for Media: by Mateusz Gbiorczyk – 4.3.3
    Product Feed PRO for WooCommerce: by AdTribes.io – 11.9.4
    WooCommerce Satispay: by Satispay – 2.1.0
    WooCommerce Payments: by Automattic – 4.8.1 (aggiornamento alla versione 4.9.0 disponibile)
    WooCommerce: by Automattic – 7.0.0 (aggiornamento alla versione 7.0.1 disponibile)
    Widget per recensioni di Google: by Trustindex.io  – 8.4
    WPForms Lite: by WPForms – 1.7.4.1
    
    ### Inactive Plugins (1) ###
    
    Fish and Ships: by wpcentrics – 1.4.3
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (1) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #1587 - /negozio/
    Carrello: #1588 - /carrello/
    Pagamento: #1589 - /pagamento/
    Il mio account: #1590 - /mio-account/
    Termini e condizioni: ? La pagina non è impostata
    
    ### Theme ###
    
    Name: OceanWP Child Theme
    Version: 1.0
    Author URL: https://oceanwp.org/
    Child Theme: ?
    Parent Theme Name: OceanWP
    Parent Theme Version: 3.1.4 – 3.3.5 è disponibile
    Parent Theme Author URL: https://oceanwp.org/about-me/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-11-02 17:07:26 +01:00
    Options: ?
    Notes: 82
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 4.8.1
    Connected to WPCOM: Yes
    Blog ID: 211602904
    Account ID: acct_1LudNeFjF5Ote0vq
    
    ### Action Scheduler ###
    
    Complete: 286
    Oldest: 2022-10-07 09:37:45 +0200
    Newest: 2022-11-02 15:49:41 +0100
    
    Failed: 15
    Oldest: 2022-09-19 00:41:16 +0200
    Newest: 2022-10-31 15:13:10 +0100
    
    Pending: 8
    Oldest: 2022-11-02 22:10:57 +0100
    Newest: 2022-11-19 01:13:25 +0100
    
    ### Status report information ###
    
    Generated at: 2022-11-02 17:00:02 +01:00

    Hi there @realpower ??

    Thank you for providing us with the site’s SSR. From the error log, it appears that something is up with the Flexible Shipping: by Octolize – 4.15.0 plugin.

    Could you try the following and let us know how it goes?
    1. Deactivate Flexible Shipping: by Octolize – 4.15.0
    2. Clear server-side and browser cache
    3. See if the issue persists, or otherwise

    Let us know how that goes!

    Thread Starter realpower

    (@realpower)

    Hi, I tried to deactivate the plugin and clear the cache but nothing changed.
    I also did other tests, I installed a plugin that allowed me to activate and deactivate the plugins without impacting the online site.
    The problem occurs even if I try to leave only woocommerce active, even using the base theme Twenty Twenty-two.
    Could it be some server setting? But I don’t see anything wrong on Woocommerce > status page.
    Thank you

    Hi,

    Sorry to hear that the issue persists.

    In order to do not touch the live site, you can use a staging site, you can use this plugin to create a staging site
    WP Staging or you can request your web host if they offer a staging facility.

    Once the staging site is created you can run a conflict test, I understand this is not a quick solution, but it is useful t find what is the cause behind that strange behavior, to learn more, please check:
    https://woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Let us know how that goes.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Error 500 while loading woocommerce home or analytics’ is closed to new replies.