Error 500 – While importing Starter Site

When importing free starter sites, WordPress throws a 500 error and cancels the import. Why is this an error and how can I fix it

Hi
Thanks for using our theme.
To import free starter site refer below help docs link.

Let me know for any confusion.
Thanks
Akhilesh

I did everything according to the rules, installed all the necessary plugins “Spice Starter Sites” and “One Click Demo Import”. etc.
but still it doesn’t work and gives 500 error when I click import button

No error description no details only error status 500

• This reply was modified 2 years, 5 months ago by diyor0104.

Hi
I have test at our end, The starter sites are importing at our end.
Kindly let me know which starter site you are importing .
Pls clear your browser cache and and also reset your wordpress database then try.

Feel free to contact us for further assistance.
Thanks
Akhilesh

• This reply was modified 2 years, 5 months ago by akhileshnagar.

Hi
Did your query resolve ?
Thanks

Hi, sorry for being late

I tried everything but couldn’t install the starter page and in the end I just made it myself

i tried to install a starter site called digital marketing

Hi
Its working fine at our end.
Pls send me your admin detail at my email address.
[email protected]
So that we can check whats going wrong with your end.
Thanks

• This reply was modified 2 years, 4 months ago by akhileshnagar.