Error 500 when active

Hi there,

Can you tell me when the error shows ? is it when you activate the plugin right away ?

also, who is your hosting provider ?
what version of PHP are you using ?
and do you have errors showing up in the error log ?

Thank you!

Hi,

I tested 2 time. Active then give HTML error 500 right away. Can you test it on your test domain

hosting provider Godady
PHP 5.6
I don’t know how to chek error log

Thanks

hi there @smartcat, could you visit your Juno theme support thread?
we are waiting for your reply there…. thanks as always.

thank you for the feedback @oanhtran1804

We tested this on 3 different domains, aside from local machines. I wonder if there’s a conflict with some other plugin you may have. ( not sure, just guessing ). The error log should show what the exact error is. If you want to investigate further, here’s how to see the error log in godaddy.

https://ca.godaddy.com/help/working-with-error-logs-1197

Test site: https://ucaresupport.com/support/

Thank for your invest time.
I tested one by one and find this issue when i active dokan plugin (free on wordpress):

Fatal error: Call to a member function get() on null in /home/mydata-website/public_html/wp-includes/query.php on line 28

P/S: this error only happen when install your plugin. Normaly dokan work fine and not appear any error

By the way, may i know:
1) where is my ticket created page?
2) what is shortcode of “create new ticket” to enter anywhere?

Thanks

• This reply was modified 7 years, 8 months ago by oanhtran1804.
• This reply was modified 7 years, 8 months ago by oanhtran1804.

ok so we figured out the error and will be updating the plugin soon so it’s compatible with Dokan.

The plugin automatically creates a support page, usually it is yoursite.com/support.

You do not need a shortcode, this page is automatatically created and it is exclusive for the support system.

Best regards and thanks for your feedback

after user send support ticket. where they can track there ticket please?

same page, the user can go back to [yoursite.com]/support
and login to see their ticket.

hi again,

Bug fixes are now deployed

please update your version of the plugin and thanks for notifying us of the error!

Best regards