error 500 when activating yith quick view

  • Resolved csandreas1

    (@csandreas1)


    6 years, 5 months ago

    When activating this plugin i get HTTP ERROR 500.
    When activating this plugin with Woocommerce disabled i don’t get this error. What can be the issue ?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    I tried replicate the same issue in my local installation but plugin worked properly.
    What version of WooCommere are you using?

    Please, try to deactivate all plugins, leaving only WooCommerce and YITH WooCommerce Quick View active, and see if the problem is solved. If so, try to activate them again, one by one, to see which one causes the issue.
    If the problem isn’t caused by a plugin, try to activate the default theme Twenty Sixteen and see if you have the same issue.

    In additional please check your debug.log file and let me know which errors you find inside it.

    Thread Starter csandreas1

    (@csandreas1)

    I tried to deactivate all plugins leaving only Woocommerce and Yith Quick view and i still get the same problem (http error 500). I am using Tunda theme.

    Thread Starter csandreas1

    (@csandreas1)

    Note that this is one of the Tonda’s theme required plugins

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    have you tried to use the plugin with a default WordPress theme like TwentySixteen?
    It’s a good way to know if is your theme to cause the issue.
    Maybe your theme is overwriting some template of the plugin causing the issue.
    Let me know.

    Thread Starter csandreas1

    (@csandreas1)

    Okay Fixed the issue like this:

    • switched theme to the wordpress default
    • Went to Yith Quick view settings and checked “Enabled Quick View”
    • Switched back to Tonda theme

    Now quick view works again

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    probably some conflict with your theme has generated the issue.
    By the way, happy to see that the issue is fixed now.
    If you have appreciated our support, we’ll be happy to receive your review for our product.

    • This reply was modified 6 years, 5 months ago by YITHEMES.
    • This reply was modified 6 years, 5 months ago by YITHEMES.
Viewing 6 replies - 1 through 6 (of 6 total)
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