Error 500 trying to edit a product

  • Resolved jmateosch

    (@jmateosch)


    4 years, 4 months ago

    Hi everybody.

    We’ve problems with the plugin. When we try to edit some product, WordPress sends a HTTP 500 error advising that it can’t process the request.
    We’ve verified that when we deactivate the plugin, the Woocommerce functionality works fine.

    This is our current configuration:
    WordPress version: 5.4.4
    WooCommerce version: 4.6.2
    PHP version: 7.3.23
    Facebook for WooCommerce version: 2.1.4
    Theme: Qode Bridge 23.1

    Please, can you give us a clue or solution in this technical issue?
    Thanks a lot.
    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)

  • I also have the same problem, a few days ago.

    Hi @jmateosch,

    Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into this issue, but I’ll be happy to help.

    As a starting point, I’d like to rule out any potential conflicts that might be causing this issue. Would you please start by temporarily switching to a default theme, such as Twenty Nineteen? If the issue is resolved, then this is a theme issue and you should speak with your theme developer or the developers of the theme you’re using to see if they can resolve it.

    If the issue persist, could you please try temporarily disabling all plugins except for WooCommerce and Facebook for WooCommerce? If that resolves the issue, you can try re-enabling your other plugins, one by one, to see which one is causing the issue.

    Could you please let me know what you find?

    Thanks,

    Jennifer

    Hi @very-well,

    I’m sorry that you’re running into this issue as well! Per WordPress forum guidelines, could you please open up a new thread so that we can keep things organized and provide more personalized support for you? We’ll be happy to help you out with this from there. ??

    Thanks,

    Jennifer

    Hi @jmateosch,

    It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

    Thanks,

    Jennifer

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Error 500 trying to edit a product’ is closed to new replies.