Error 500 (script-error) on accessing settings-page

Hi falkr1979,

Can you please copy and paste the exact

error message

you get when you access your Settings?

For faster assistance, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help

Please post your question again using the above link.

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.

Hi @sunny454,

well, I would have used the Get Help link, if it wouldn’t say “Get Help unavailable”. So I had no choice.

The exact error message is:

500 – Interner Serverfehler
_________________________________________________________

Sehr geehrter Besucher,

leider ist ein Problem aufgetreten. Die angeforderte Seite hat einen Script-Fehler verursacht.

Haben Sie sich vielleicht vertippt oder eine alte URL aufgerufen? Wenn nicht, informieren Sie bitte den Webmaster dieser Homepage per Email. Um zu der vorherigen Seite zurückzukehren, verwenden Sie bitte einfach die “Zurück” – Taste Ihres Browsers.

Hi falkr1979,

Apologies for your troubles. The error you are getting is most commonly caused by

1. Corrupted .htaccess file, or
2. Php memory limit exceeded

To try the first step, we just need to remove and re-build your site’s .htaccess file. To do so, login to your wordpress installation via an FTP client, locate the .htaccess file, right-click it, and rename it “.htaccess.bak”. This essentially deletes your site’s .htaccess file, so we need to create a new one. Go into your WordPress admin area. Hover over Settings, and select Permalinks. Scroll down to the bottom of the page, and click Save Changes.

Test the Settings area of your Calendar next and see if you experience the same problem. If so, proceed to the next step:

Increase your site’s Php memory limit by editing the file wp-config.php (again, login via your FTP client) and add the following line just below the Php tag:

define(‘WP_MEMORY_LIMIT’, ’64M’);

Let me know if this resolves your issue, or if further troubleshooting is required.

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.

Hi Sunny,

unfortunately I had no luck in following your instructions. Both changes had no influence to the error message.

No idea if this is important: by now, my wordpress- site is run as a sub-domain, so I have in fact two .htaccess files. Renamed both, but no new file was created. So the error occurs even without .htaccess files.

Maybe to add even more information: there is no problem in accessing other menu- items. From “All events” to “theme settings”, even widget creator and bookings…

• This reply was modified 7 years, 11 months ago by falkr1979.

To get even deeper, here is what the crome console sees:

GET https://[myserver]/wp-admin/edit.php?post_type=ai1ec_event&page=all-in-one-event-calendar-settings 500 (Internal Server Error)
Navigated to https://[myserver]/wp-admin/edit.php?post_type=ai1ec_event&page=all-in-one-event-calendar-settings

Hello @falkr1979

For faster assistance, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help.

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.

Fine. Nice idea.

As quoted earlier: Get Help is unavailable for me.

I do log in into my account, on the left side I click on “Get Help” and the following page tells me “Get Help unavailable”.

Hello @falkr1979

My apologies. This issue should be fixed in our last release (a previous customer reported his issue, similar to this, was solved). There is a new release scheduled for today as well (March 27, 2017).

I recommend a manual upgrade as follows:

– Backup your current events by scrolling down to the bottom of your calendar and click on the [Subscribe] button, then click on “Add tovTimely Calendar” and download the events file (download.ics).
– Delete the file uninstall.php from the plugin directory that is currently on the server (found under /wp-content/plugins/all-in-one-event-calendar). Deleting this file ensures that when you uninstall the current version of the plugin, your event data and calendar settings will be preserved when you delete the plugin (don’t skip this step – it’s important!)
– Deactivate the All-in-One Event Calendar using your WordPress Dashboard.
– Delete the All-in-One Event Calendar using your WordPress Dashboard.
– Database -> wp_options, click option_name to sort and delete everything with ai1ec_, this will delete plugin settings but events will remain in the database.
– Now install the latest version.

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• This reply was modified 7 years, 10 months ago by Jan Dembowski.