• Resolved davidecatalano74

    (@davidecatalano74)


    Hello, after the installation of the plugin the admin page cannot be reach, it throws a error 500 error. In the server log the error is due to memory exausted but we have 1024MB as php memory limit..
    Is it a problem with WP 6.1.1?
    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Ehsan Riyadh

    (@ehsanriyadh)

    Hi @davidecatalano74 I am gathering information to assist in this issue, Please, give me some time for it.
    Regards.

    Plugin Author Ehsan Riyadh

    (@ehsanriyadh)

    Hi @davidecatalano74 again.
    We sincerely apologize for the inconvenience. First of all I want to say that our plugin works great with the latest version of WordPress 6.1.1. You can see this screenshot if you want: LINK Our plugin is working on the latest version without any problem. And we tested it very well. We checked it on two live servers and did not find any errors.
    There may be something else causing your server error 500, which is conflicting with our plugin or may be not. It can happen in various ways, Corrupted or broken .Htaccess file, permission error, third party plugin or theme, memory limit. We suggest you deactivate all your plugins then activate your default theme and then activate Eventin. And it is better if your server max_execution_time is 600.
    After doing this, if your site is not working properly then we have to check your site.
    And if we can’t investigate well, it will be very difficult to give a solution to your problem. Can you please check our PIN post and reach us so that we can investigate more on your side?
    Hope you understand

    Regards

    Thread Starter davidecatalano74

    (@davidecatalano74)

    Thank you for your help,
    regards,
    Davide

    Thread Starter davidecatalano74

    (@davidecatalano74)

    Hello @ehsanriyadh, after we have done what you suggested on your last reply we found out that the the problem is woocommerce.
    This 500 error only happens when your plugin and woocommerce 7.1.0 are both activated.
    Any suggestion?
    Thank you
    Best regards,
    Davide

    Plugin Support A Zaman Sagor

    (@azamansagor)

    Hello @davidecatalano74,
    Our latest plugin is already tested with the Latest version of WordPress and WooCommerce. We might help you if you can reach us directly after checking the pinned post. Beside that, make sure you have the PHP memory limit on your server at least 600M.

    Regards

    Plugin Support A Zaman Sagor

    (@azamansagor)

    Hello,

    Due to inactivity, we are closing this ticket. If you still have any issues then please create a new ticket.

    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘error 500 on admin page with wp 6.1.1’ is closed to new replies.