Error 500 Messages

  • Resolved Rebirth Platforms

    (@banahwomen)


    2 years, 9 months ago

    Hello,

    I’m trying to add a topic in the Forum section. Every time I hit the add topic button. I receive the following error message below. Please advise on how to resolve this issue. 

    Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

    Thank you,

    Yahkirah

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Rebirth Platforms

    (@banahwomen)

    Hello,

    Is anyone going to help me resolve this issue? Please advise if I need to contact another support team.

    Thank You,

    Yahkirah

    Good day,

    Sorry to hear about your issue.

    This sounds like an issue that you need to raise with your web hosting provider. You will need to reach out to them and ask them why this error is being thrown when you add a topic. They should have logs available to identify what the issue is.

    Thanks,
    Matt

    Thread Starter Rebirth Platforms

    (@banahwomen)

    @mattgeri

    Thank you, Matt! How is the web hosting services responsible for this issue? Can you please explain? I would appreciate it.

    Thank you,

    Yahkirah

    Hi Yahkirah,

    This is not an issue that any of our other ~2000 users have which means the issue is specific to your web server. A 500 error occurs when the server throws an error due to something going wrong.

    If you contact your web host, they can tell us what happened and why a 500 error was thrown. From there, we can determine what the issue is. It’s impossible to determine what went wrong on the server with the above error message. The web host needs to give us the information from the error logs.

    Thanks,
    Matt

    Thread Starter Rebirth Platforms

    (@banahwomen)

    ok, thank you @mattgeri! Do I need to contact after speaking with web host?

    Thanks,

    Yahkirah

Viewing 5 replies - 1 through 5 (of 5 total)
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