Error 500 from ajax-admin.php when attempting to resize a big file

  • Resolved iker3085

    (@iker3085)


    1 year, 8 months ago

    I started using imsanity recently since we have a huge uploads folder and we need to bring sizes of original images down. All around we have 16k original images to resize. Unfortunately, when I start the bulk process, at some point it will fail resizing and just stop processing.

    We have some big 300dpi files uploaded and the bulk process just won’t proceed at this point. The browser console throws an error 500 from ajax-admin.php but nothing else and i have to stop the bulk. When I try to manually resize the image, it’s the same problem: Error 500, nothing happens until I refresh the admin site.

    What can I do here and why will imsanity not just skip the file and tell me that it’s too big or whatever reason is behind it?

    • This topic was modified 1 year, 8 months ago by iker3085.
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  • Plugin Support adamewww

    (@adamewww)

    My guess would be that it’s the server not able to handle it at that point, especially considering it’s a 500 error. If you wanted to share an example image with me, I can test it on one of our servers and see what happens.

    Plugin Support adamewww

    (@adamewww)

    As I haven’t heard anything more on this, I am going to resolve this. However, feel free to reach out to us with any questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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