error 500 error appears

  • Resolved olganest7

    (@olganest7)


    1 year, 6 months ago

    When editing the page, after clicking the “refresh” button, an error 500 error appears. Because of this, I can’t change the design of the page. The error appears only when editing the design of the post format.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.remarpro.com

    Kind regards,
    Givi

    Thread Starter olganest7

    (@olganest7)

    thank you, I sent it

Viewing 2 replies - 1 through 2 (of 2 total)
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