Error 500

  • Resolved afro6

    (@afro6)


    7 years, 9 months ago

    Hi,
    Thx for that great plugin.
    But I’ve a problem. I’m reinstalled wordpress and database from a BackWPup backup.
    The whole site works well, but your plugin shows an “Error 500”. So, I deinstalled and reinstalled it again. Same problem: Erreur 500.
    I can’t making it work.
    Do you have a solution for that problem?
    Thx forward

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi,

    Thank you for contacting us!

    You can try to restore all plugin settings to defaults.
    Also, please complete the following steps in order to detect the problem and find its solution:

    1) Try to activate a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen or Twenty Sixteen) and check if the problem remains.
    2) Try to deactivate all of your plugins except Captcha and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.

    If it doesn’t help, provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/). Please include a link to this post, so that we could recall the case immediately.

    Sincerely,
    BestWebSoft Support Team

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

Viewing 2 replies - 1 through 2 (of 2 total)
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