Hello,
Sorry for the inconvenience caused.
We have tried this on our end and it’s working fine.
Please try the below steps and you will get to know what is causing the issue and provide the last logs you get in debug.log while performing opening Appearance > Customize.
You can debug the issue if you can access your wp-config.php file by adding the following:
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
define( ‘WP_DEBUG_LOG’, true );
This will put any errors your site generates into a log file called debug.log in the wp-content – this should then tell you where the error is coming from. You can also just set WP_DEBUG to true and WP_DEBUG_DISPLAY to true and get the error directly on your website page (but this will expose the error to the public) also provide a website URL on which the issue occurred.
Regards,
Pagelayer Team
